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Commercial Claims Specialist
2 months ago
Job Opportunity: Commercial Claims Position
Location: Brisbane, Sydney, or Melbourne
Contract: 12 month contract initially with the possibility to extend or make permanent
Hybrid work environment enabling work from home flexibility.
About the Role:
The successful candidate will work with the Commercial Claims leadership team and key stakeholders to build governance and operational processes to deliver best in class claims service and support for our Agency and Scheme distribution partners.
Key Responsibilities:
- Work closely with the Agency and Schemes team and front-line claims teams to design how we onboard and maintain distribution partner relationships, embedding the contractual obligations into claims processes.
- Create the operational structure and processes to manage claims and/or oversee the management of claims by distribution partners within Vero claims management delegations of authority, governance and risk frameworks, and regulatory requirements.
- Create and embed strong financial controls around imprest account management and bordereaux claims payment processing generally.
- Act as the claims relationship management contact for internal stakeholders and onboarded distribution partners.
- Ensure quality assurance reviews for outsourced claims management arrangements are conducted in compliance with Suncorp's Quality Audit Governance Standard and contractual obligations with its distribution partners.
Requirements:
- Demonstrated knowledge of claims processes as they relate to Scheme and Agency Binder arrangements, particularly in long tail claim portfolios.
- Robust understanding of GICoP, Insurance regulatory environment, and Suncorp's Enterprise Risk Framework.
- Relevant experience in commercial claims, risk, or binder management environments.
- Ability to deal with complex issues, build relationships at all levels, and negotiate with and influence internal and external stakeholders (including brokers).
What We Offer:
- Discounts of up to 25% on our various Insurance, Banking & Superannuation products.
- Flexible working environment and arrangements; genuine focus on work-life balance.
- Numerous discounts with our corporate partners (retail & shopping / travel & holiday / health & wellbeing).
- We offer support and various programs for our people: (Employee Assistance Program (EAP), Referral Program ($600), Facilities for nursing mothers, Years of Service Recognition).
About Us:
We believe we are at our best when our workforce is as diverse, talented, and passionate as the communities in which we live and operate, and where our people feel included, valued, and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
