High-Performance Motor Repair Specialist

1 day ago

Toowong, Queensland, Australia Auto & General Full time
About Us

We are a fast-growing, privately-owned company with a clear focus on innovation and excellence in our industry. We work together as a team to bring our purpose and vision to life – to be Australia's best insurer.

Our culture of high performance and integrity underpins our values and the way we interact with our customers, the community, and each other.

Competitive Salary and Benefits

We offer a competitive salary, with an estimated annual compensation of around $80,000-$110,000, depending on experience and qualifications.

In addition to our competitive salary, we provide a range of benefits, including extra leave, paid parental leave, workplace giving, and employee discounts.

Job Description

We are seeking a trade-qualified Panel Beater/Spray Painter or Motor Assessor to join our Motor assessing team. As a Motor Assessor at Auto & General, you will be responsible for accurately assessing vehicle damage to determine cost-effective and safe repairs while ensuring the best outcome for the customer and balancing the needs of the business.

  • Accurately assess vehicle damage to determine cost-effective and safe repairs using the correct repair method.
  • Conduct Post Repair Inspection to ensure repair quality.
  • Multi-channel assessing responsibility.
  • Provide excellent service to our customers both on the phone and in person.
  • Undertake vehicle assessments in line with underwriting terms & conditions & claims protocols.
  • Write accurate assessment reports, negotiate correct scope & costs for vehicle repairs via Partner or Customer's own repairers.
  • Manage rectifications in accordance with the Industry Code of Conduct & engage PSM in the appropriate recovery of costs.
  • Work as part of a state team of assessors to problem-solve customer repair issues.
  • Provide excellent key-to-key customer repair times to increase customer advocacy.
Required Skills and Qualifications

To be successful in this role, you will need:

  • Industry trade qualification.
  • Experience and current knowledge of the motor body repair industry.
  • Passionate about delivering a high standard of customer service.
  • Sound level of computer literacy.
  • Ability to work independently and as part of a team.
  • Valid Driver's Licence.

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