Motor Assessor NSW

2 weeks ago

Toowong, Queensland, Australia Auto & General Full time

About Us

We're a fast-growing, privately-owned company with a clear focus on being a challenger in our industry. We work together as a team to bring to life our purpose and achieve our vision – to be Australia's best insurer.

We have a culture of high performance with high integrity, which underpins our values and the way we interact with our customers, the community, and each other.

Auto & General is the fastest-growing major Motor and Home insurer in Australia. We provide insurance products and solutions to safeguard a brighter future for our customers, delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands – ING, Qantas, and Virgin Money.

Our range of general insurance products protects customers' most valued possessions on the road, at home, and on holiday with various Car, Motorcycle, Home, Contents, Pet, and Travel Insurance products, as well as Roadside Assistance.

Our culture of 'high performance with high integrity' underpins our values and the way we interact with our customers, the community, and each other. We're excited about the future and are always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer.

About the Role

We're looking for a trade-qualified Panel Beater/Spray Painter or Motor Assessor to join our Motor assessing team to accurately assess vehicle damage to determine cost-effective and safe repairs while ensuring the best outcome for the customer and balancing the needs of the business.

As a Motor Assessor at Auto & General, you'll be part of a multi-award-winning company and one of Australia's fastest-growing insurance companies that offers a competitive salary, ongoing training, and development for you to achieve true work variety and your career aspirations.

Your Key Responsibilities

  • Accurately assess vehicle damage to determine cost-effective and safe repairs using the correct repair method.
  • Conduct Post Repair Inspection to ensure repair quality.
  • Multi-channel assessing responsibility.
  • Provide excellent service to our customers both on the phone and in person.
  • Undertake vehicle assessments in line with underwriting terms & conditions & claims protocols.
  • Write accurate assessment reports, negotiate correct scope & costs for vehicle repairs via Partner or Customer's own repairers.
  • Manage rectifications in accordance with the Industry Code of Conduct & engage PSM in the appropriate recovery of costs.
  • Work as part of a state team of assessors to problem-solve customer's repair issues.
  • Provide excellent key to key customer repair times to increase customer advocacy.

What We're Looking For

  • Industry trade qualified.
  • Experience and current knowledge of the motor body repair industry.
  • Passionate about delivering a high standard of customer service.
  • Sound level of computer literacy.
  • Ability to work independently and as part of a team.
  • Valid Driver's Licence.

Our Perks

  • Extra leave – Enjoy additional leave days on us. You'll receive a paid 'ME' day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
  • Role variety – We have a range of varying assessment types across different product offerings from pre-repair assessments to post-repair quality audits. Our goal is for our Assessors to be multiskilled and manage a variety of skillsets that provides you stimulation of job variety.
  • Paid parental leave – We support our new parents with paid parental leave and other benefits.
  • Workplace giving – If you're passionate about a cause, then we are too – we offer workplace giving and we'll dollar match your donations to registered charities.
  • Development opportunities – We're championing your development with internal programs and access to a wide range of online courses so you have opportunities to achieve your career aspirations as our business grows.
  • Employee discounts – You'll receive discounts on Budget Direct insurance products.
  • Reward and recognition – We reward high performance with employee recognition, reward, and incentive schemes.
  • Employee Assistance Program – We care about our people and offer an Employee Assistance Program (EAP) which provides professional counselling for employees and their immediate families.
  • iCar – We invest in our Assessors in continuous learning of the ever-changing repair industry and methods of repair. The iCar program provides post-qualification skills enhancement, education, and training to keep Assessors up-to-date.
  • Get social – Join our vibrant social and community activities including annual celebrations, family fun days, and regular events across each of our sites.

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