Career Advancement Opportunity as a Service Operations Lead
1 week ago
**Service Operations Lead Role**
As a Service Operations Lead, you will play a pivotal role in driving exceptional service delivery within our organization. Your primary focus will be on developing and implementing effective service processes to meet internal and external customer expectations.
Key Responsibilities:
- Develop and communicate service departmental processes to ensure customer satisfaction
- Collaborate with cross-functional teams to align annual service goals and budget with organizational objectives
- Ensure timely submission of warranty claims and product improvement program applications
- Schedule and assign jobs to employees based on their skills and knowledge
- Review work orders for accuracy and completeness prior to customer billing
- Maintain departmental tools, equipment, and vehicles in good working order
- Lead recruiting, staffing, and employee development activities for reporting employees
Requirements:
- Sound mechanical knowledge and understanding
- Operations and management experience preferred
- People leadership skills beneficial
- Motivation to provide a clean, safe, and efficient service environment
What We Offer:
- Competitive compensation package
- Great working environment
- Opportunities for professional growth and advancement within the organization
- Ongoing training and development opportunities
This is an exciting opportunity for individuals seeking to advance their careers in a dynamic organization.
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