
Live Events Service Specialist
2 weeks ago
Job Title: Client Ticketing Services Manager
This role involves ensuring our clients receive a high standard of service delivery and continuity across their account.
About the Role:
The successful candidate will be responsible for partnering with clients to discuss event ticketing build requirements and time frames, delivering accurate event builds, and providing timely and concise reporting and insights.
Main Responsibilities:
- Client Partnerships: Partnering with clients to discuss event ticketing build requirements and time frames.
- Event Management: Build and maintain events within the ticketing system as well as manage ticketing operations and box office staff on event days.
- Event Delivery: On-site testing and client support and engagement on site throughout the duration of the event (including management of box office staff, post-event reporting, settlements, and operational feedback).
- Marketing and Promotions: Collaborating with internal and external leads to ensure marketing and promotional strategies are implemented ahead of time and fulfilled as planned.
- Business Development: Working with the state manager and your team to innovate and provide value-added services and solutions to clients that increase ticket sales and build brand and event profile.
Requirements:
- Possess a passion for live events.
- Demonstrate a client-focused attitude, being a true ambassador for our brand.
- Be a team player willing to strive to deliver exceptional results.
- Possess attention to detail.
- Be able to troubleshoot and problem-solve.
- Communicate with style and professionalism, across all levels of business relationships, both internally and externally.
- Competent in Microsoft Office including Outlook and Microsoft Excel.
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