Senior Product Onboarding Expert

1 week ago

Perth, Western Australia beBeeTechnicalOnboarding Full time $100,000 - $124,000
Job Title

A Professional of Technical Onboarding

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We are seeking a skilled professional to lead technical onboarding and delivery of our products.

Our ideal candidate will leverage expertise to ensure successful deployment of our solutions, conduct in-depth analysis, guide implementations, and provide strategic consultancy. We encourage collaboration with cross-functional teams to drive outcome-focused value to our customers, including product adoption, renewal rates, and customer satisfaction.">

Responsibilities:

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  • Leverage expertise to ensure successful deployment of our solutions.
  • Conduct in-depth analysis, guide implementations, and provide strategic consultancy.
  • Design and deliver training programs (remote/in-person) to drive product adoption.
  • Collaborate with cross-functional teams to drive outcome-focused value to our customers.
  • Maintain detailed documentation and support high-risk accounts.
  • Develop and implement customer maturity assessments and advisory initiatives.
  • Deliver exceptional customer experiences by consulting directly with high-risk accounts to assess their product usage and pain points.
  • Provide strategic guidance to support the adoption of our products and full value realization to help customers achieve their goals.
  • Support a unified customer experience by collaborating with internal teams to drive product adoption and increase renewal rates.
  • Web Experimentation: Review tech stacks, guide implementation, build initial experiments, support integrations, and promote adoption.
  • Feature Experimentation: Design scalable applications, review customer deployment code, build PoCs, and support sales and product feedback.
  • Optimizely Analytics: Assist with onboarding, data modeling, and training.
  • SaaS CMS: Advise on content management best practices and content delivery through GraphQL usage based on customer framework of choice.
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Requirements:

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  • 2+ years of experience using REST APIs, GraphQL, and associated authentication mechanisms.
  • Solid understanding of Front-end libraries such as Angular, React, or Vue.
  • Solid understanding of web development, information architecture, and related concepts and technologies.
  • Demonstrated experience in native mobile application development in Android or Objective-C/Swift a plus.
  • Demonstrated experience working with languages like Java, Ruby, Node, PHP, C#, React a plus.
  • Experience working with CMS platforms a plus (i.e. Contentful, ContentStack, Strapi).
  • SQL, ETL, data modeling, and scripting skills a plus.
  • Experience working with other experimentation platform a plus (i.e. VWO, Adobe Target).
  • Ability to represent complex architecture designs using different types of diagrams.
  • Willingness to learn other development/scripting/querying languages as required.
  • Experience working with Github and command line tools.
  • Strong communication and presentation skills when working with both technical, non-technical, and executive audiences.
  • Comfortable leading meetings to discuss and discover technical requirements.
  • Exceptional problem-solving skills and ability to be flexible in project situations.
  • Energetic, lively, and enjoy working in a team environment.
  • Strong work ethic and good organizational skills.
  • Bachelor's degree in computer science or relevant field.
"]},

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