Assistant Community Manager

4 weeks ago


Southport, Australia Aveo Full time
About the Role

We are seeking an experienced and customer-focused individual to join our team as an Assistant Community Manager at Southport Gardens Retirement Living. As a key member of our community team, you will be responsible for ensuring the smooth day-to-day operations and administration of our community.

Key Responsibilities
  • Provide exceptional customer service to residents, responding to their queries and requests in a timely and professional manner.
  • Effectively handle minor concerns from residents, utilizing a solutions-based approach to resolve issues.
  • Complete a wide range of administrative tasks, including issuing work orders, processing invoices, and updating resident information.
  • Liaise with internal and external staff members, contractors, and visitors to ensure seamless communication and collaboration.
  • Assist the Community Business Manager with annual budgeting, committee meetings, and minute-taking.
  • Complete scheduled compliance and auditing items to ensure the community meets regulatory requirements.
  • Contribute to maintaining a positive and harmonious community culture, fostering a sense of belonging among residents.
What We Offer
  • Paid parental leave and purchased annual leave options.
  • Two additional 'All About Me' leave days per calendar year.
  • Annual salary reviews and an annual bonus incentive scheme.
  • Employee referral program and employee assistance program.
  • Discounts to health insurance and retail & leisure partner providers.
  • Opportunities for further career progression, including development into a Community Manager and beyond.
  • Participation in Aveo's Learning & Development courses to enhance your professional skills.
Requirements
  • Experience in an operations-based or customer-facing administration role, preferably in the hospitality, tourism, or real estate industries.
  • Intermediate use of Microsoft Suite and high computer literacy, with a willingness to learn new programs.
  • High-level written and verbal communication, negotiation skills, and resilience.
  • Strong focus on customer service and creating a positive culture.
  • Two COVID-19 vaccinations (required).
About Us

Aveo is a leader in retirement living, with 30 years of experience providing stability and confidence to our team members. We're on an exciting journey of growth, owned by Brookfield Asset Management, and offer a holistic range of services to support our customers' independence. Our core values of Kindness, Care, and Respect guide our actions, and we're committed to building an inclusive workplace where all our people feel comfortable being their authentic selves.



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