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Knowledge Management Specialist
2 months ago
We are seeking a highly skilled Knowledge Management Advisor to join our Group Financial Crime Operations (FCO) Change Governance team. As a key member of our team, you will play a critical role in supporting our operational teams with the management of knowledge artefacts.
Key Responsibilities- Knowledge Management: Develop, maintain, and lead an engagement model with key stakeholders on behalf of the Knowledge Team to ensure effective knowledge management.
- Change Delivery: Lead the delivery of changes identified within FCO to uplift existing knowledge artefacts, ensuring timely and high-quality results.
- Best Practice Knowledge: Develop, deploy, and maintain best practice knowledge to sustain or improve the capability and effectiveness of FCO knowledge artefacts.
- Change Management: Monitor and manage changes submitted through the FCO Change Front door, participating in Change Review meetings with stakeholders as required.
- Document Control: Maintain a centralized catalogue of knowledge materials, considering audience, reviewers, and owners, and owning a simple, clear, and consistent document control standard for all knowledge resources in alignment with CBA corporate standards.
- Reporting and Analysis: Report and analyze change data to monitor and highlight continuous improvement opportunities by identifying patterns.
- Knowledge Artefact Uplift: Deliver committed knowledge artefact uplift/creation within agreed timeframes.
- Collaboration: Work closely with key subject experts/stakeholders/squads to gather and document required information according to change requests.
- Knowledge Migration: Migrate existing knowledge articles from legacy structure to SharePoint knowledge management.
- Documentation: Use appropriate formatting and multimedia to enhance documentation in compliance with documentation guidelines.
We are looking for a highly skilled and experienced professional with a strong background in knowledge management, change delivery, and best practice knowledge. Your skills and experience should include:
- Experience in SharePoint administration
- Change management/delivery experience and reporting skills
- Ability to plan and prioritize effectively, organize tasks, and manage competing priorities
- High attention to detail
- Excellent verbal and written communication skills
- Ability to work effectively with all levels of business and technical teams
- Demonstrated experience in technical writing
- Ability to distil complex information into a clear and logical written format
- Demonstrated skills in critical thinking, attention to detail, and problem-solving skills
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application.
