Engine Technician

2 days ago

Mount Isa, Queensland, Australia Cummins Inc. Full time

Job Summary

Cummins Inc. is seeking a skilled Engine Field Service Technician to join our team. As a key member of our field service team, you will be responsible for diagnosing and completing less complex repairs to engines at customer sites.

Key Responsibilities:

  • Engage customers in a courteous and professional manner, ensuring prompt and efficient attention to their needs.
  • Apply specialized tools and follow documented procedures to diagnose and complete repairs, including identifying and preparing required parts and tools.
  • Perform preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
  • Escalate unresolved issues to more experienced Field Service Technicians and/or Supervisor.
  • Complete required documentation, such as service worksheets, timesheets, warranty claims, and quality documents via handwritten forms or business system input screens.
  • Identify additional service opportunities with customers.
  • Complete training in line with skill and business requirements.
  • Maintain service vehicle and tools for cleanliness and proper operation.
  • Ensure adherence to all relevant Health Safety & Environmental policies, procedures, and legislation, and report any issues/incidents to site management and to their supervisor.

Qualifications and Competencies:

  • Communicates effectively, developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Manages complexity, making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
  • Customer focus, building strong customer relationships and delivering customer-centric solutions.
  • Develops talent, developing people to meet both their career goals and the organization's goals.
  • Self-development, actively seeking new ways to grow and be challenged using both formal and informal development channels.
  • Service documentation, creating and verifying customer, equipment, and technical information, capturing specific data using required service tools, and following procedures to document required information in the service management system.
  • Technical escalation, obtaining product technical issue information and utilizing available resources, including data management tools, to elevate issues to a higher level of expertise.
  • Diagnostics application, translating customer complaints to develop a troubleshooting plan, troubleshooting issues following guided work flows, procedures, specialized equipment, and diagnoses computer software to isolate failed components.
  • Electronic service tool application, identifying the suite of available hardware and software tools required for a service event, utilizing the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue.
  • Product repair and maintenance, repairing and maintaining mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair.
  • Engine systems interactions, interpreting and analyzing the interactions of internal and external electrical and mechanical systems, applying tools, service publications, and taking measurements to efficiently and correctly diagnose and repair.
  • Health and safety fundamentals, championing and modeling proactive health and safety behaviors, identifying, reporting, and participating in actions to improve health and safety in the workplace.

Qualifications:

  • Apprentice-trained engine technician (preferred)
  • Vocational diploma from a relevant technical institution
  • Locally valid driving permit
  • This position may require licensing for compliance with export controls or sanctions regulations.
  • Basic level field service work experience
  • Intermediate level knowledge of and/or experience with engine products
  • Customer service experience

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