**Leadership Opportunity
3 days ago
We are seeking a highly motivated and experienced Team Leader to take on a leadership role within our organization.
The successful candidate will have previous experience as a Customer Contact Officer and a proven track record of leadership in a call centre environment.
Key Responsibilities:- Undertake daily ongoing training and development of existing team members to up-skill staff.
- Drive improvement projects and ensure all staff are actively working towards achieving targets and KPIs as set by Operations Manager.
- Liaise with Operations Manager to identify strategies and ways to improve efficiency and performance within the channel.
- Organise daily motivational meetings and team feedback sessions.
- Work cooperatively and effectively with internal and external stakeholders.
- Previous experience as a Customer Contact Officer is essential.
- Demonstration of prior performance and ability in a Team Leader or 2nd in Charge capacity, overseeing a team of agents.
- Excellent customer service and problem-solving skills.
- Experience in a call centre environment.
- Able to communicate with professionalism across all support platforms.
- Demonstrate strong communication and computer skills.
- Motivated to deliver and achieve Key Performance Indicator's (KPI's).
- Strong attention to detail.
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