Leadership Opportunities

16 hours ago

Melbourne, Victoria, Australia beBeeTeamLead Full time $63,000 - $70,000
Job Title

Our company is seeking a motivated and experienced Team Lead to oversee the daily operations of our contact center team. The successful candidate will have prior experience as a Customer Contact Officer and demonstrate excellent leadership skills.

Key Responsibilities:

  • Develop and implement strategies to improve customer satisfaction and service delivery
  • Provide ongoing training and coaching to team members to enhance their skills and performance
  • Collaborate with internal stakeholders to identify areas for improvement and develop solutions to address them
  • Manage and maintain accurate records and reports related to team performance and customer interactions
  • Ensure compliance with all company policies and procedures

Requirements:

  • Prior experience in a supervisory or management role in a contact center environment
  • Excellent communication and interpersonal skills
  • Able to work effectively in a fast-paced team environment
  • Strong problem-solving and analytical skills
  • Ability to build rapport quickly with customers and colleagues alike

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and reward for outstanding performance

What We Offer:

We offer a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, and paid time off. Our company values diversity, equity, and inclusion, and we strive to create a workplace that reflects these values.

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