Experience Professional Customer Engagement

1 week ago

Sydney, New South Wales, Australia beBeeCommunity Full time $100,000 - $120,000

Colliers is a global real estate services firm operating in over 60 countries. Our company advises people on buying, selling, leasing, managing and valuing real estate all over the world.

We think differently and are enterprising. We create innovative workplace experiences for businesses that desire best-in-class service for their guests and employees.

This role is ideal for an experienced customer service professional skilled at customer and/or employee engagement who is ready to transition into the corporate sector.

The Workplace Engagement Coordinator is responsible for:

  • Managing Virtual Community programs to provide a first-class online connection for all of the clients' wider workforce
  • Ensuring all relevant documentation (links, budget, registrations) is completed in a timely and accurate fashion to support the Community and programs
  • Managing planning, setup and delivery of virtual elements of the Community engagement plan to ensure client requirements are exceeded
  • Ensuring a premium experience for all hosts, facilitators, VIPs and guests to the Virtual Community, registration procedures followed, and facilitators are provided with required support
  • Providing Tier 1 tech support to all Virtual Community events in advance of and throughout the duration of all events
  • Strategising integration of the Virtual Community and on-site events/pop-ups/activations nationally and execute implementation

**Benefits:**

  • Competitive above award salary
  • Inclusive and diverse team environment
  • Access to training and development that will take your career to the next level
  • Work-life balance with a Monday to Friday roster

**Qualifications:**

  • Excellent written and verbal communication skills
  • Able to work unsupervised and as well as being an effective team member
  • Ability to manage multiple concurrent tasks whilst meeting deadlines
  • Ability to take direction and follow instructions accurately
  • Attention to detail
  • Good time management skills
  • Customer Service, Concierge, Events or Catering experience
  • Intermediate systems and technology skills including Microsoft Suite

What You'll Gain:

Ours is a culture of service excellence and collaboration that provides our people with the ideal platform to engage their clients, develop their skills and accelerate their careers.

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