IT Support Specialist with Career Development Opportunities
7 days ago
Camden Council offers a unique opportunity for an IT Support Specialist to join our IT Service Delivery team, working in a collaborative and supportive environment. We promote diversity and have a culture that is inclusive and respectful.
We are committed to supporting professional career development and offer generous learning and development opportunities, flexible work arrangements, and access to employee benefits and education assistance.
Salary: $70,000 - $90,000 per annum (pro rata)
About the Role:
- Provide exceptional customer service and support in a large environment with a high volume of IT requests.
- Demonstrate strong organizational skills and experience working in a demanding support environment with a capacity to prioritize competing demands.
- Collaborate with customers and stakeholders to build and maintain relationships and resolve issues efficiently.
- Demonstrate expertise in using ITSM ticketing systems and technical support tools.
Requirements:
- Demonstrated experience in service desk support, including efficient management of incidents and effective issue resolution.
- Proven experience providing support in a level 1/level 2 service desk capacity.
- Tertiary qualifications in Information Technology or equivalent.
- Industry certifications in ITIL Framework or vendor-specific certifications.
Benefits:
- Flexible work arrangements and hybrid work options.
- Generous leave provisions and health program.
- Access to employee benefits and education assistance.
What We Offer:
- A supportive and collaborative team environment.
- Ongoing training and development opportunities.
- A commitment to diversity and inclusion.
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