Senior Manager

4 weeks ago

Melbourne, Victoria, Australia Transurban Full time

We're seeking a Senior Manager – Customer Service Assurance to develop and implement risk-based assurance plans to assess the effectiveness of internal controls across Customer Service and key delivery partners. You will lead guidance and training of staff on internal controls and risk management, whilst also monitoring and reporting on the status of control effectiveness and remediations efforts.

This role will suit someone with a curious mind and transferrable skills and experiences, including:

  • Minimum 10 years of relevant risk and compliance management experience
  • Experience delivering governance, risk and compliance programs
  • Strong understanding of strategy, governance, compliance and performance dynamics
  • An understanding of corporate and trust practices, principles and systems
  • Ability to review, implement and manage effective data management and information systems
  • ISO or other industry accreditations – nice to have

As our Senior Manager – Customer Service Assurance, you'll contribute to lasting and positive changes that shape the future of our cities and communities. It's meaningful, challenging and exciting work.

Key responsibilities:

  • Evaluate the design and operating effectiveness of current controls and identify any areas for improvement
  • Lead and manage risk reporting requirements
  • Be responsible for the identification and management of risk, assurance, and compliance items relating to strategic initiatives
  • Lead risk and compliance reviews
  • Manage risk management procedures, actions, and timelines, ensuring Customer Service meets its compliance obligations

What you'll enjoy:

  • A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year
  • 16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well
  • Learning and development opportunities to support your career interests
  • Health and wellbeing support—access to Headspace and our EAP program, wellness facilities, and more
  • Share offers and insurance benefits
  • Social activities, community give-back programs and paid volunteer days

We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience – whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns.

We strongly encourage applications from candidates of diverse backgrounds and lived experiences, including Aboriginal and Torres Strait Islander people and people living with disability.

If you require any adjustments or support during the recruitment process, please contact us on careers@transurban.com.

  • Senior Finance Business Partner

    1 month ago

    Melbourne, Victoria, Australia Integral Senior Living Full time

    About Network RailAt Network Rail, our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter.Our ambition is to be responsive to passengers and freight users, driving us every day to do the...

  • Senior HVAC Project Manager

    4 weeks ago

    Melbourne, Victoria, Australia Bobak Ganjalibeik - Senior Mechanical Design Drafter - Jacobs Full time

    Job Title: Senior HVAC Project ManagerAbout the Role:Bobak Ganjalibeik - Senior Mechanical Design Drafter - Jacobs is seeking a Senior HVAC Project Manager to join their team in Melbourne. As a Senior HVAC Project Manager, you will be responsible for providing project management expertise, leadership, mentoring, advice, and sharing your technical knowledge...

  • Senior Project Manager

    4 weeks ago

    Melbourne, Victoria, Australia Bobak Ganjalibeik - Senior Mechanical Design Drafter - Jacobs Full time

    Job SummaryWe are seeking an experienced Senior Project Manager to join our team as a Special Projects Manager / Light Commercial Manager. Reporting to the General Manager of Special Projects, this role is responsible for managing projects from start to finish while maintaining and building relationships with clients and subcontractors and ensuring the...

  • Senior Manager

    4 weeks ago

    Melbourne, Victoria, Australia Bupa Full time

    Senior Content Design Manager RoleWe are seeking a highly skilled Senior Content Design Manager to lead our content design team and drive content consistency and quality across Bupa APAC digital channels.Key ResponsibilitiesDevelop and implement content design strategies and standardsLead a team of Principal Content Designers and Content Design...

  • Senior Manager

    1 month ago

    Melbourne, Victoria, Australia RSM Full time

    Job SummaryRSM is seeking a highly skilled Senior Manager to lead our division and drive business growth. As a key member of our leadership team, you will be responsible for managing multiple projects and staff, working closely with our leadership team to achieve our goals.Key Responsibilities:Develop and implement business strategies to drive growth and...

  • Senior Account Manager

    4 weeks ago

    Melbourne, Victoria, Australia Ensure Recruitment Full time

    Senior Account Manager OpportunityWe are seeking a seasoned Senior Account Manager or an Account Manager looking to step up to a Senior role to manage a complex and challenging book of commercial clients.Key Responsibilities:Manage a book of SME & Commercial AccountsDevelop and maintain strong relationships with clients and underwritersProvide excellent...

  • Senior Financial Manager

    3 weeks ago

    Melbourne, Victoria, Australia Charterhouse Full time

    About the RoleAs a Senior Financial Manager at Charterhouse, you will be accountable for all day-to-day finance activities and some administrative tasks. Your responsibilities will include completing the month-end process on time, preparing internal and external financial reports, and managing tax matters. Additionally, you will develop monthly management...

  • Senior Account Manager

    4 weeks ago

    Melbourne, Victoria, Australia Ensure Recruitment Full time

    Senior Account ManagerWe are seeking a seasoned Senior Account Manager or an Account Manager looking to step up to a Senior role to manage a complex and challenging book of commercial clients.Key Responsibilities:Manage a book of SME & Commercial AccountsDevelop and maintain strong relationships with clients and underwritersProvide excellent presentation...

  • Senior Account Manager

    4 weeks ago

    Melbourne, Victoria, Australia Traffic Full time

    Job Title: Senior Account ManagerWe are seeking a Senior Account Manager to join our team at Traffic's Melbourne office in Cremorne. As a Senior Account Manager, you will be responsible for managing a portfolio of clients, developing and implementing marketing strategies, and working closely with our account management team.Key Responsibilities:Develop and...

  • Senior Manager

    4 weeks ago

    Melbourne, Victoria, Australia BDO Full time

    Current OpportunityWe are seeking a highly skilled Senior Manager to join our Risk Advisory Service line. As a key member of our team, you will work closely with Partners and Senior Management to deliver a range of internal audits, management reviews, and advice for clients.This is a client-facing consulting role that utilizes your extensive experience in...

  • Senior Risk Manager

    2 weeks ago

    Melbourne, Victoria, Australia EFinancialCareers Ltd. Full time

    Senior Risk Manager Job DescriptionWe are seeking a highly skilled and experienced Senior Risk Manager to join our Risk and Compliance team at EFinancialCareers Ltd.Key Responsibilities:Develop and implement effective risk management frameworks to minimize potential threats to the organization.Conduct regular risk assessments and provide actionable...

  • Senior Construction Manager

    3 weeks ago

    Melbourne, Victoria, Australia Aspect Personnel Full time

    **Job Title:** Senior Construction Manager**About the Role:**Aspect Personnel is seeking an experienced Senior Construction Manager to lead our commercial projects. Reporting to the Senior Leadership figures within the business, you will be responsible for managing and preparing scopes of work, assessing sub-contractor variations, and preparing monthly cost...

  • Senior Account Manager

    4 weeks ago

    Melbourne, Victoria, Australia Traffic Full time

    Job Title: Senior Account ManagerWe are seeking a highly skilled Senior Account Manager to join our team at Traffic's Melbourne office in Cremorne. As a Senior Account Manager, you will be responsible for managing a portfolio of high-profile clients across property, retail, and brand sectors.Your key responsibilities will include:Developing and implementing...

  • Senior Project Manager

    4 weeks ago

    Melbourne, Victoria, Australia Aspect Personnel Full time

    Job Title: Senior Project ManagerJob Summary: We are seeking a highly skilled Senior Project Manager to join our team at Aspect Personnel. As a Senior Project Manager, you will be responsible for managing and preparing scopes of work, assessing sub-contractor variations, and preparing monthly cost reports.Key Responsibilities:Manage and prepare scopes of...

  • Senior Operations Manager

    3 weeks ago

    Melbourne, Victoria, Australia Hospoworld Resourcing Full time

    **About the Opportunity**Hospoworld Resourcing is seeking a highly skilled Senior Operations Manager to oversee the growth and development of our Melbourne-based cafe group.As a key member of our senior management team, you will be responsible for managing multiple locations, coaching and inspiring Venue Managers, and driving operational excellence across...

  • Senior Manager

    3 weeks ago

    Melbourne, Victoria, Australia RACV Full time

    About the OpportunityWe are seeking a talented Senior Manager to lead our Mobility Department and drive the growth of our RACV app. As a key member of our team, you will play a crucial role in shaping the product strategy and user experience of our app, with a focus on delivering innovative solutions that meet the needs of our customers.The successful...

  • Senior Asset Manager

    4 weeks ago

    Melbourne, Victoria, Australia Talent International Full time

    Job Title: Senior Asset ManagerWe are seeking a highly skilled Senior Asset Manager to join our team at Talent International. As a Senior Asset Manager, you will be responsible for managing a large portfolio of assets, with a focus on technical understanding and strong leadership qualities.Key Responsibilities:Supporting the team's performance and providing...

  • Senior Account Manager

    4 weeks ago

    Melbourne, Victoria, Australia Traffic Full time

    Job Title: Senior Account ManagerWe are seeking a Senior Account Manager to join our team at Traffic's Melbourne office in Cremorne. As a Senior Account Manager, you will be responsible for managing a portfolio of high-profile clients across various industries, including property, retail, and brand.Your key responsibilities will include:Developing and...

  • Senior Development Manager

    4 weeks ago

    Melbourne, Victoria, Australia Bradman Carbon & Renewable Energy Full time

    About the RoleThis is a senior leadership position responsible for managing the development program and budget to achieve best project outcomes. The successful candidate will have experience in managing all aspects of Grid, Resource, Economics, Contracting, Land and Approvals, as well as managing project stakeholder relationships.Key ResponsibilitiesManage...

  • Senior Contract Manager

    4 weeks ago

    Melbourne, Victoria, Australia Talent International Full time

    Job Title: Senior Contract ManagerJob Summary:Talent International is seeking a highly skilled Senior Contract Manager to join our team. As a Senior Contract Manager, you will be responsible for developing and implementing contract management strategies for the SCADA project.Key Responsibilities:Develop and implement contract management strategies for the...