Tech Support Professional

2 weeks ago


Homebush, Victoria, Australia people2people Full time
About the Role

This position is situated within the Customer Service department at our Sydney Olympic Park Office. The successful candidate will work a hybrid schedule, splitting their time between office-based work and remote work.

Key Responsibilities
  • Provide technical support to Authorised Service Partners (ASCs) through email, Q&A, and phone inquiries.
  • Liaise between ASCs and Head Quarters/Regional Headquarters when issues arise.
  • Facilitate system training for ASCs, including face-to-face and remote sessions.
  • Conduct start-up training for new ASCs.
  • Maintain strong relationships with ASCs, keeping them informed of system updates, issues, and enhancements.
  • Analyse processes to identify inefficiencies.
  • Educate employees on process changes.
  • Assist in user acceptance testing.
  • Support the creation of user manuals for new systems/functions.

About You
  • A graduate role or 1-2 years of IT system support experience.

What's in it for you?
  • Generous discounts on company products.
  • Access to exclusive promotions with retail partners.
  • Wellness platform access.
  • Discounted gym membership.
  • On-site parking.

The ideal candidate should possess excellent communication skills, be proactive, and have a keen eye for detail. This role offers a unique opportunity to grow your career in a dynamic industry.

With over 19 years of experience in Australia, New Zealand, and the United Kingdom, we are a leading recruitment group and HR solutions provider. We prioritise diversity, equity, and inclusion, creating a welcoming environment for all employees, clients, and candidates.

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