IT Support Specialist

7 days ago


Homebush, Victoria, Australia My NRMA Full time

At My NRMA, we are seeking a highly skilled IT Support Specialist to join our Technology Engineering team. This exciting career opportunity is ideal for an individual with experience in providing technical support to a broad range of users in the corporate environment.

Job Overview

This role involves being the first level of support for any IT related matters across the company. The successful candidate will be responsible for ensuring that all tickets include all required information and escalating any tickets that cannot be resolved at first level.

Responsibilities
  • Respond to all phone calls and tickets raised in the ITSM system.
  • Update customer of current status of support issues.
  • Provide setup and support to end users including laptop/desktop, mobile phone and tablets.
  • Research and provide information on technology issues to the team.
  • Monitor application performance and investigate failures and exceptions.
Requirements
  • 2 years' experience in providing technical support to a broad range of users in the corporate environment.
  • Successful completion of an ITIL Foundation or equivalent certificate level qualification (preferred but not essential).
  • Intermediate to advanced understanding and skills with Office 365 applications.
  • Experience in supporting Avaya phone system; Microsoft Azura; Microsoft 365 certification and Jira Service Management (preferred not essential).
  • Good analytical skills combined with the ability to troubleshoot and resolve technical issues.
What We Offer

We offer a competitive salary of $80,000 - $110,000 per annum, depending on experience. In addition to a comprehensive benefits package, you will have access to travel discounts, complimentary myNRMA membership, and opportunities for professional development.



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