Trust and Safety Specialist

7 days ago

Sydney, New South Wales, Australia Snap Inc. Full time

We're seeking a seasoned Trust and Safety Specialist to join our team at Snap Inc.

This is an exciting opportunity for a skilled professional to contribute to the development and implementation of strategies that promote a safe and secure online environment for our users.

Key Responsibilities:
  1. Incident Review and Response: Conduct thorough reviews of abuse and safety incident reports, taking prompt and decisive action in accordance with established operations policies and procedures.
  2. Process Improvement: Drive initiatives to enhance existing workflows, providing guidance on policy development and executing projects that promote efficiency and effectiveness.
  3. Team Support and Development: Review team members' work, provide constructive feedback, create and deliver training programs to ensure team members have the necessary skills and knowledge to perform their duties effectively.
  4. Trend Identification and Escalation: Identify and escalate new issues and trends, providing recommendations for mitigation and resolution.
  5. Support Resource Development: Assist in the creation and maintenance of high-quality support resources and content, ensuring that users have access to accurate and helpful information.
  6. Vendor Collaboration: Serve as a consultative partner with our vendor team, providing expertise and guidance on processing requests with a high degree of quality and efficiency.
  7. Leadership and Mentorship: Set an example for team members, demonstrating flexibility, impeccable teamwork, and a commitment to excellence in all aspects of the role.

Requirements:

  • Bachelor's degree or equivalent work experience
  • Ability to work a shift pattern that includes weekends

Preferred Qualifications:

  • Excellent verbal and written communication skills
  • Experience reviewing sensitive content and a meticulous attention to detail
  • Familiarity with online child safety, fraud, spam, or other types of abuse
  • Proven track record managing data sets and using data to inform decision making
  • Agility in adopting new workflows and prioritizing competing demands
  • Experience collaborating with internal and external stakeholders at various levels within the company
  • Great judgment and ability to problem-solve, both alone and with peers
  • Developed perspective on prominent trends and issues in the online safety world
  • A passion for Snap Inc. and ability to focus and thrive in a fast-moving environment
  • A strong team player who is also able to work independently with minimal oversight
  • Experience interacting with NCMEC or law enforcement is advantageous
  • Fluency in other languages (e.g., French, Arabic) is advantageous

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