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Client Support Specialist
3 weeks ago
The Client Support Specialist role involves delivering exceptional customer experiences for clients and their families during the onboarding process. The successful candidate will act as the primary point of contact, ensuring a smooth transition to our services.
Key Responsibilities:- Provide proactive support to clients through the onboarding process, upholding high standards of customer service, commercial sensitivity, and compliance with relevant regulations.
- Develop strong relationships with clients, establishing trust and rapport to position themselves as a valued partner within the organization.
- Gather a comprehensive understanding of client circumstances, background, and needs, enabling the delivery of personalized support solutions.
- Prioritize speed of onboarding for high-impact clients or those requiring urgent clinical or support interventions.
- Collect and review health and allied health plans, collaborating with specialist advisors as necessary.
- Demonstrated experience in direct disability support work and/or familiarity with mental health, high-intensity, and/or specialized support services.
- Knowledge of specialized support plans and working effectively with allied health practitioners.
- Ability to manage a high-volume caseload independently.
- A results-driven focus, with experience working towards Key Performance Indicators (KPIs) and targets.
- Confident communication skills, including receiving calls from clients via proactive outreach and reactive responses.
- Demonstrated customer service skills, with a focus on delivering exceptional experiences.
- Opportunities for professional growth and development.
- A hybrid work environment, with two days per week spent in the office (Thursdays).
- Generous leave options, including 12 weeks paid parental leave and additional time off for personal pursuits.
- Allowances for professional development and work setup expenses.
- Wellbeing programs and health discounts to promote overall wellbeing.
We welcome applications from people with lived experience of disability. We are committed to providing reasonable adjustments to recruitment processes, roles, or work environments to support applicants' needs.