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Cellar Door Manager

2 months ago

Hobart, Tasmania, Australia Pinnacle Full time

About Pinnacle Wines

Pinnacle Wines represents the pinnacle of innovative winemaking, situated at the heart of a renowned wine region. Our 61-hectare vineyard, set in the cool climes of a picturesque valley, yields both sparkling and table wines of unmatched quality, reflecting a true sense of place.

Pinnacle Wines is more than a winery. It's a celebration of the commitment to excellence, showcasing the finest food and wine that the region offers. Alongside the wines, the estate offers a culinary journey, ensuring an authentic and memorable wine experience. At the heart of the Pinnacle estate is an immersive dining experience at our hatted restaurant.

  • Bring your passion and feel the energy
  • Exciting opportunity in our premium winery
  • Located in a beautiful wine region

The Cellar Door Manager at Pinnacle Wines will be responsible for promoting our brand and business by creating exceptional customer experiences for visitors and direct and ongoing customer relationships.

Sound good? Read on.

Here's a taste of what you can expect in the role:

  • Demonstrate and share your passion and knowledge of wine to craft memorable customer experiences
  • Actively drive sales of the company's wine products in line with monthly and annual targets
  • Manage, coach and constantly develop the Cellar Door team to be motivated to deliver performance at the highest level
  • Participate in technical tastings representing a broad consumer perspective
  • Promote and sell Wine Club memberships
  • Handle and develop the customer and cellar door visitor databases
  • Manage and record all stock movements
  • Support our tourism strategy by liaising with tourism partners to plan group visits, cellar door tastings
  • Opening and closing duties of the venue
  • Take active responsibility with health and safety policies to implement control strategies to eliminate or minimise identified risks.

Now let's talk about you:

  • Team management experience (including identify and hiring of talent)
  • Wine Knowledge, and WSET level 2 or higher
  • Office Administration Skills
  • Extensive knowledge of the wine industry
  • Strong customer focus, communication and leadership skills
  • Excellent communication skills and a drive for results
  • Availability to work weekends and public holidays.
  • Understanding of Rezdy booking platform or willing to learn
  • Understanding of the Obee reservations system or willing to learn

The benefits are good too

  • On site discounts at Pinnacle Wines
  • An exclusive discount card for wine retailers and other industry partners
  • Monthly meeting-free days
  • Your health and wellbeing is your most important asset, and as one of our valued team members, it's our first priority. You will have a range of free services to help you live well and support your physical, mental and financial wellbeing
  • Pinnacle Wines is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big.

At Pinnacle Wines, we value being a workplace where everyone's welcome - if you meet a number of the requirements (and not all), we encourage you to apply.

We are together creators

With a portfolio that includes wine sales and service expertise, Pinnacle Wines is big on sociability. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We're serious about creating a safe, inclusive and fun place to rock up to where equal opportunity is key, and flexibility is part of how we roll.

We're all about creating a more sociable future - for our customers and each other. If this job excites you - and you're close-enough on the requirements, reach out, we'd love to hear from you.

You can learn more about working with us on our website or at

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Pinnacle Wines is not responsible for any fees related to unsolicited resumes.

#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #PinnacleWines