Cellar Door Manager

4 weeks ago

Hobart, Tasmania, Australia Pinnacle Full time
About Us

Located in the picturesque Tamar Valley, just south of Launceston, Josef Chromy Wines is a leading winery that showcases the best of Tasmania's wine industry. Our 61-hectare vineyard produces high-quality sparkling and table wines that reflect the unique terroir of the region.

Job Summary

We are seeking an experienced Cellar Door Manager to join our team at Josef Chromy Wines. As a key member of our sales and customer service team, you will be responsible for promoting our brand and products to visitors and customers, while delivering exceptional customer experiences and driving sales growth.

Key Responsibilities
  • Develop and implement sales strategies to achieve monthly and annual targets
  • Manage and coach the Cellar Door team to ensure high levels of customer service and sales performance
  • Participate in technical tastings and product knowledge development
  • Promote and sell Wine Club memberships
  • Handle and develop customer and cellar door visitor databases
  • Manage and record all stock movements
  • Support tourism strategy by liaising with tourism partners
  • Perform opening and closing duties of the venue
  • Ensure compliance with health and safety policies
Requirements
  • Proven experience in team management and sales
  • Wine knowledge and WSET level 2 or higher
  • Office administration skills
  • Extensive knowledge of the wine industry
  • Strong customer focus, communication, and leadership skills
  • Availability to work weekends and public holidays
  • Understanding of Rezdy booking platform or willingness to learn
  • Understanding of Obee reservations system or willingness to learn
What We Offer
  • On-site discounts at Josef Chromy
  • Exclusive discount card for BWS, Dan Murphy's, Woolworths, BIG W, and other Endeavour Group brands
  • Monthly meeting-free days
  • Access to free health and wellbeing services
  • Opportunities for career growth and development

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about wine and customer service, and have the skills and experience to succeed in this role, please apply today.

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