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Hotel Operations Manager

1 week ago

Sydney, New South Wales, Australia 11 Recruitment Pty Ltd Full time
Job Overview

11 Recruitment Pty Ltd is seeking a skilled and experienced Guest House Manager to lead the delivery of exceptional guest experiences. As a key member of our team, you will be responsible for overseeing the day-to-day operations of our premium holiday homes and accommodation services in Sydney.

The successful candidate will have a passion for hospitality, excellent communication skills, and the ability to provide personalized service to every guest. They will also have a keen eye for detail and the ability to lead a team dedicated to delivering outstanding service.

Key Responsibilities:
• Supervise the guest reception process and manage check-in/check-out procedures to ensure smooth and seamless operations.
• Ensure rooms and common areas are consistently clean, well-maintained, and ready for guests. Coordinate accommodation services as needed.
• Lead and manage a team of staff, ensuring high standards of service. Provide training, conduct performance reviews, and maintain positive team morale.
• Monitor guest feedback and address any concerns to ensure exceptional guest satisfaction and service quality.
• Ensure compliance with safety standards and protocols, maintaining a safe and secure environment for guests and staff.
• Provide guests with local tourism information and assist in arranging transportation, tours, and activities to enhance their stay.

Requirements:
• Diploma or equivalent in Hospitality or Hotel Management, or a related field.
• At least 1 year of proven experience in hospitality or accommodation management, preferably in high-end establishments.
• Strong communication and customer service skills.
• Leadership and team management experience.
• Ability to problem-solve and address guest needs proactively.
• Knowledge of local attractions and ability to arrange personalized guest experiences.
• Competitive remuneration package available.