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Hotel Operations Manager

1 week ago

Sydney, New South Wales, Australia Rydges Hotels Limited Full time
About the Role

At Rydges Hotels Limited, we are seeking an experienced Night Duty Manager to oversee the overnight operations of our hotel and drive excellence in guest service.

This is a hands-on role that requires a detail-oriented individual with strong customer service skills. As a key member of our Front Office team, you will be responsible for ensuring the team is focused on delivering exceptional customer experiences.

  • Lead by example, demonstrating a customer-centric approach to every interaction.
  • Welcome and assist guests upon arrival and departure, responding to their needs and resolving any issues promptly.
  • Collaborate with the Rooms Division Manager to roster, train, and provide leadership to the greater Front Office team.
  • Complete overnight reporting and tasks to maintain operational efficiency.

We offer a dynamic work environment where you can develop your skills and advance your career. If you have a passion for delivering exceptional customer service and leading high-performing teams, we encourage you to apply.