Customer Service Team Leader
3 days ago
About the Role
We are seeking a Customer Service Team Leader to join our Peter Alexander Call Centre team in Melbourne.
The successful candidate will play a crucial role in ensuring our customers receive exceptional customer service, resolving their inquiries and maintaining high standards of customer satisfaction.
This is a Part-Time, 4 days per week position located at our Support Office on St Kilda Rd, Melbourne. We offer a competitive salary of $55,000 - $65,000 per year, depending on experience.
Key Responsibilities
- Respond to customer inquiries via phone and email in a professional and friendly manner
- Provide accurate and timely information about our products and policies
- Identify customers' needs and provide appropriate solutions and recommendations
- Assist customers with order placement, tracking, and returns, ensuring a seamless experience
- Resolve customer concerns and complaints efficiently
- Collaborate with other departments to escalate and resolve complex issues
Required Skills and Qualifications
- Excellent communication skills, both written and verbal
- Strong problem-solving abilities and a customer-focused attitude
- Patience and empathy when dealing with customers
- Experience in customer service and retail desirable
- Ability to work in a fast-paced environment and handle a high volume of customer inquiries
What We Offer
- Generous employee discount of 50% off to use across all of our 7 brands
- Access to our Just Benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health
- Exclusive access to frequent sample sales across all brands
- A central office location based on St Kilda Road, with direct access to Fawkner Park
- Access to a Family room as well as a reflection room that can be used for prayer, meditation or time for you
- Coffee lover? Indulge in daily subsidized coffee and food options at our onsite café
- Access for you and your family to our free and confidential Employee Assistance Program offering a range of services
- Bring your dog to work
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