Customer Service Team Leader

3 days ago


North Melbourne, Victoria, Australia The Just Group Full time

About the Role

We are seeking a Customer Service Team Leader to join our Peter Alexander Call Centre team in Melbourne.

The successful candidate will play a crucial role in ensuring our customers receive exceptional customer service, resolving their inquiries and maintaining high standards of customer satisfaction.

This is a Part-Time, 4 days per week position located at our Support Office on St Kilda Rd, Melbourne. We offer a competitive salary of $55,000 - $65,000 per year, depending on experience.

Key Responsibilities

  • Respond to customer inquiries via phone and email in a professional and friendly manner
  • Provide accurate and timely information about our products and policies
  • Identify customers' needs and provide appropriate solutions and recommendations
  • Assist customers with order placement, tracking, and returns, ensuring a seamless experience
  • Resolve customer concerns and complaints efficiently
  • Collaborate with other departments to escalate and resolve complex issues

Required Skills and Qualifications

  • Excellent communication skills, both written and verbal
  • Strong problem-solving abilities and a customer-focused attitude
  • Patience and empathy when dealing with customers
  • Experience in customer service and retail desirable
  • Ability to work in a fast-paced environment and handle a high volume of customer inquiries

What We Offer

  • Generous employee discount of 50% off to use across all of our 7 brands
  • Access to our Just Benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health
  • Exclusive access to frequent sample sales across all brands
  • A central office location based on St Kilda Road, with direct access to Fawkner Park
  • Access to a Family room as well as a reflection room that can be used for prayer, meditation or time for you
  • Coffee lover? Indulge in daily subsidized coffee and food options at our onsite café
  • Access for you and your family to our free and confidential Employee Assistance Program offering a range of services
  • Bring your dog to work


  • Melbourne, Victoria, Australia SMAART Recruitment Full time

    About SMAART RecruitmentSMAART Recruitment is an Australian-owned leader in the wellness industry, providing premium massage chairs and health products. With over 18 years in the market and exciting international expansion on the horizon, they are seeking a highly skilled Customer Service Team Leader to join their passionate, supportive, and rapidly growing...


  • Melbourne, Victoria, Australia Charterhouse Full time

    Job OverviewWe are seeking an experienced Customer Service Team Leader to join our team in Melbourne. As a key member of our customer service team, you will play a vital role in driving customer excellence and ensuring that our customers receive exceptional service.


  • Melbourne, Victoria, Australia Yarra City Council Full time

    About the roleWe are seeking a dedicated and experienced leader to join our team as a Customer Experience Team Leader. This is an exciting opportunity to lead a team of Customer Service Officers and Sales Officers, overseeing the daily operations across our leisure centres.Monitor performance, provide feedback, training, and staff development...


  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    OverviewMetricon Homes is committed to delivering exceptional customer experiences. As the first point of contact for our national business, you will play a critical role in supporting internal stakeholders across all business units and assisting with the customer journey.


  • Melbourne, Victoria, Australia SMAART Recruitment Full time

    About the CompanySMAART Recruitment is partnering with an Australian-owned leader in the wellness industry, providing premium massage chairs and health products. With over 18 years of market presence and exciting international expansion plans, they are seeking a Customer Service Team Leader to join their passionate and supportive team.This role presents a...


  • Melbourne, Victoria, Australia Siemens Healthcare Pty. Ltd. Full time

    As a Customer Care Team Leader at Siemens Healthineers, you will be responsible for leading and coaching a group of coordinators in our Customer Call Centre to ensure efficient delivery outcomes.Your role:Lead and coordinate a group of dedicated qualified professionals locally to achieve targets set.Provide a suitable work environment and implement people...


  • Melbourne, Victoria, Australia Maserati Of San Diego Full time

    About the RoleWe're seeking an experienced customer service professional to join our team as a Senior Customer Service Leader. This role will see you take ownership of and accountability for the Customer Care function at Maserati Of San Diego, both pre and post customer purchase and full end-to-end warranty support.As a Senior Customer Service Leader, you...


  • Melbourne, Victoria, Australia Ray White and Loan Market Full time

    About the RoleWe are seeking an experienced Accreditation Team Leader to join our Ray White and Loan Market team. As a key member of our team, you will be responsible for providing exceptional customer service and leading the accreditation process.Key ResponsibilitiesExceptional Customer ServiceProvide regular communication with stakeholdersSupport via...


  • Melbourne, Victoria, Australia SMAART Recruitment Full time

    Are you a motivated Team Leader looking to work in an international company that serves businesses worldwide? SMAART Recruitment is seeking a driven manager to join a multinational firm specialising in the business travel sector.About youVocal fluency in English, Chinese and Mandarin is mandatoryProven experience in a leadership position within a contact...


  • North Geelong, Victoria, Australia APCO Service Stations Full time

    About the roleOur Cafe team is a crucial part of our business, providing excellent customer service and a unique experience to our customers.We are looking for a Cafe Team Member who is passionate about great coffee and customer service, with the ability to work well under pressure in a fast-paced environment.Your Key ResponsibilitiesProvide exceptional...


  • Melbourne, Victoria, Australia Siemens Healthcare Pty. Ltd. Full time

    As a Customer Care Team Leader at Siemens Healthineers, you will lead and coach a group of coordinators in our Customer Call Centre to ensure efficient delivery outcomes.About the RoleThis is a leadership position that requires strong organizational skills, with the ability to handle competing priorities. You will be responsible for providing a suitable work...


  • Melbourne, Victoria, Australia Nufarm Full time

    Nuseed - Empowering GrowthNuseed, a global agricultural innovator, is seeking a highly skilled and customer-focused professional to join our team as a Customer Service Team Leader. As a key member of our customer service team, you will play a critical role in delivering exceptional customer experiences, guiding and nurturing a team, and driving business...


  • Melbourne, Victoria, Australia Siemens Healthcare Pty. Ltd. Full time

    Siemens Healthineers is a global leader in medical technology, with over 71,000 dedicated Healthineers in more than 70 countries.We are seeking an experienced Customer Service Team Lead to join our team in Australia. As a key member of our customer-facing team, you will be responsible for leading and coaching a group of coordinators in our Customer Call...


  • North Melbourne, Victoria, Australia The Just Group Full time

    About The Just GroupWe are a leading retailer in Australia and New Zealand, known for our sleepwear brand Peter Alexander.This part-time role is located at our Support Office on St Kilda Rd, Melbourne.Job Description:As a Customer Experience Leader, you will play a crucial role in ensuring our customers receive the best experience, resolving their inquiries...


  • North Melbourne, Victoria, Australia VISY Full time

    Customer Service RepresentativeVisy is a leader in the recycling industry, and we're seeking a skilled Customer Service Representative to join our team.Deliver exceptional customer service through effective issue resolutionBuild strong relationships with internal and external stakeholdersProvide timely and accurate information to customersAs a Customer...


  • Melbourne, Victoria, Australia Nufarm Full time

    About the RoleNufarm is a global agricultural innovator, empowering growers and end-customers to rapidly scale to meet current and emerging demand for generations to come. As a Customer Service Team Leader, you will play a critical role in delivering an exceptional customer experience.Key ResponsibilitiesCoordinate day-to-day tasks and provide training and...


  • Melbourne, Victoria, Australia De Bortoli Wines Full time

    De Bortoli Wines is a leading Australian winery with a global presence, seeking an experienced Customer Service Team Leader to join our Victorian Branch.Company Overview:We are a family-owned business that has been pushing the boundaries of innovation in wine production, sales, and distribution for over years. Our product portfolio is represented in all...

  • Retail Team Leader

    2 weeks ago


    North Melbourne, Victoria, Australia The Just Group Full time

    **About The Role**We are seeking an experienced fashion retail professional to join our team as a Retail Team Leader at Dotti in Essendon DFO. This is a full-time position requiring availability over weekends, late night trading hours, and public holidays.To succeed in this role, you will be motivated by driving sales and passionate about providing a...


  • North Geelong, Victoria, Australia APCO Service Stations Full time

    About the roleOur Cafe team is seeking highly motivated individuals to join our dynamic team as a Barista Assistant. This is an excellent opportunity to work in a fast-paced environment and provide exceptional customer service.We are looking for two staff members, one for morning/afternoon and another for night shifts. As a Barista Assistant, you will be...


  • North Melbourne, Victoria, Australia The Just Group Full time

    About UsThe Just Group is a leading Australian retailer with a portfolio of seven brands, including Dotti. We are committed to delivering fashion fast and providing an exceptional customer experience.Job SummaryWe are seeking an experienced Fashion Retail Team Leader to join our team at our Essendon DFO store. The successful candidate will have a proven...