Financial Services Expert

2 weeks ago

Bunbury, Western Australia beBeeCustomer Full time $57,120 - $86,340

About the Role

As a Banking Consultant, you will deliver a seamless customer experience by meeting each individual's end-to-end financial needs and goals across transaction activities, in-depth conversations, and educating them on digital solutions.

You will be part of a collaborative team and serve as a role model and peer coach to deliver the best possible customer outcome.

You will have the opportunity to:

  • Provide customers with a comprehensive branch experience
  • Be part of a dynamic team and act as a role model and peer coach
  • Contribute to a significant increase in customer engagement and advocacy
  • Actively participate in and support business programs and initiatives
  • Ensure adherence to industry standards and internal policies and procedures

To grow and be successful in this role, you will ideally bring:

  • Exceptional customer focus
  • Experience in being a user and promoter of technology
  • Ability to multi-task and highly adaptable to change and ambiguity
  • Willingness to work in a collaborative team environment
  • Sound understanding of regulatory compliance
  • Excellent communication and interpersonal skills

Key Responsibilities

- Deliver exceptional customer service through a range of touchpoints

- Collaborate with colleagues to achieve business objectives

- Identify opportunities for process improvement and implement changes where possible

What We're Looking For

- A strong passion for delivering exceptional customer experiences

- Excellent communication and interpersonal skills

- Ability to adapt to changing priorities and deadlines

- Strong problem-solving and analytical skills

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