Operations and Client Engagement Manager

1 week ago


Sydney, New South Wales, Australia Hatch Full time

We are seeking a seasoned Operations and Client Engagement Manager to join our team. In this role, you will be responsible for managing the overall operations of our business, including customer-implementation projects, client support, and stakeholder engagement.

You will work closely with our development team to drive innovation and improvement in our products and services, as well as provide strategic guidance to our team members.

About the Team

You will be joining a talented team of professionals who are passionate about delivering exceptional results and creating innovative solutions for our clients.

Your Key Responsibilities
  1. Operations Management: Managing the overall operations of our business, including customer-implementation projects and client support.
  2. Stakeholder Engagement: Driving innovation and improvement in our products and services; providing strategic guidance to our team members.
  3. Client Engagement: Building strong relationships with our clients to ensure their needs are met and exceeded.
Your Skills and Qualifications
  1. Leadership: Seasoned leader with strong operational and strategic skills.
  2. Technical Skills: Experience with project management tools, such as Jira; proficiency in driving innovation and improvement in products and services.
  3. Communication: Excellent communication and interpersonal skills; ability to present to large enterprise customers.


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