
Administrative Team Member
2 days ago
We are seeking an individual to provide exceptional service delivery to our clients and stakeholders as a Service Support Officer.
Key Responsibilities:- Provide administrative support to colleagues, clients, and stakeholders
- Collaborate with colleagues to ensure best practices and consistent workflows
- Support positive communication, collaboration, and engagement within the team and with external stakeholders
- Streamline administration activities for seamless care service delivery
- Commitment to Christian Mission and values
- Previous experience in an administrative role or similar
- Excellent telephone etiquette and communication skills
- Ability to engage professionally and courteously with clients over the phone
- Strong verbal communication skills for clear articulation
- Effective organisational skills, including time management and prioritisation
- Knowledge of compliance requirements within the Aged Care sector
- Initiative, analytical, and problem-solving skills
- Strong administrative and computer skills
- Ability to work independently and as part of a team
- Empathy and patience
- Commitment to customer service excellence
- Certificate III in Administration, Aged Care, Project Management, or similar
- Certificate IV or Diploma in Aged Care, Administration, Project Management, or similar
- Knowledge of the Home Care Package Operations Manual
- Knowledge of the Aged Care Quality Standards
- Familiarity with the aged care industry
At our organization, we value and appreciate our staff members who help us deliver quality services. We aim to create a supportive work environment that encourages growth and development.
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