Compliance and Quality Assurance Specialist

2 days ago

Sydney, New South Wales, Australia BizCover Full time

The QA & Compliance Manager plays a pivotal role in ensuring the adequacy of our Quality Assurance framework and overseeing compliance across the business.

Job Description

This fixed-term contract opportunity (with potential for permanence) involves leading the QA team, implementing and overseeing risk and compliance policies, and managing internal compliance frameworks.

You will be responsible for monitoring legislative changes, conducting training on compliance and QA, and collaborating with insurer compliance teams to review marketing materials.

Responsibilities:
  • Implement and oversee risk and compliance policies, ensuring adherence to regulatory frameworks and AFSL obligations.
  • Manage legal and compliance matters, including contracts, agreements, and sanction screening.
  • Conduct training on compliance and QA, monitor legislative changes, and update policies as needed.
  • Support complaints handling, breach and incident management, and customer communications to ensure compliance and operational efficiency.
  • Review marketing materials and collaborate with insurer compliance teams.

Key Performance Indicators (KPIs):

  • Existence of up-to-date QA and compliance frameworks including documentation of processes.
  • Passing of ongoing audits.
  • Meeting KPIs with regards to QA Advancement and embedment of our compliance automation frameworks.
  • Timely resolution of complaints.
  • Over time, reduction in the reoccurrence of repeated complaints through the identification of root causes via the QA process.
Requirements

To be successful in this role, you will need:

  • A law degree.
  • A minimum of 3 years post-qualification experience in insurance law and/or financial services law.
  • Strong attention to detail.
  • The ability to prioritize and manage competing demands and time frames.
  • The ability to work with a wide range of people in a collegiate and responsive manner.
About Us

BizCover is a growing company that values diversity and inclusivity. We foster a supportive atmosphere where everyone can flourish and showcase their distinct skills. Our team culture is exciting, rewarding, and fun, with opportunities for growth and development.

We are committed to making a difference in the lives of small businesses and individuals by providing innovative insurance solutions. If you share our passion for delivering exceptional customer experiences and believe in creating an inclusive work environment, we would love to hear from you.

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