Success Oriented Cybersecurity Professional

2 weeks ago

Melbourne, Victoria, Australia beBeeSecurity Full time $100,000 - $110,000
Technical Customer Success Manager

As a Technical Customer Success Manager, you will play a pivotal role in supporting our clients by providing in-depth analysis and insights.

You will work closely with the team, conducting quarterly review sessions with clients, dissecting monthly reports, and building trend analyses to offer a comprehensive outlook on both the previous and upcoming 90-day periods.

Key Responsibilities
  • Conduct quarterly client reviews, analysing monthly SOC reports to extract and present trends and insights
  • Develop a 90-day retrospective and future-focused assessment, providing strategic recommendations to enhance clients' security posture
  • Identify and recommend additional services to meet clients' evolving needs, coordinating with the sales team to align on scope and delivery requirements
  • Act as a primary point of contact for technical escalations, ensuring efficient and effective resolution of client queries
  • Collaborate with Account Management to drive service uplift and operational efficiencies
Requirements
Technical Skills
  • A strong foundation in IT and cybersecurity, with experience in SOC environments, networking, or infrastructure
  • Proficiency in security tools, with the ability to interpret and translate technical data for clients
  • Experience in delivering client support, with a focus on analysing and communicating complex information clearly and effectively
Soft Skills
  • Exceptional communication and presentation skills to distil technical information for clients with varying levels of expertise
  • The ability to build lasting client relationships, acting as a trusted technical advisor with a customer-centric approach
  • Strong analytical skills for trend analysis, forecasting, and data-driven recommendations
  • High attention to detail, ensuring reports and recommendations meet client needs and quality standards
Customer Interaction
  • Proven experience in client relationship management, including leading review sessions and making strategic recommendations
  • The capability to conduct and present trend analyses in a quarterly review format
  • A commitment to identifying clients' needs and proactively suggesting tailored solutions and services
Personal Attributes
  • An enthusiasm for continuous learning and a proactive approach to self-development
  • A drive to deliver exceptional client support and meet quarterly engagement objectives
  • The ability to work effectively within a team, sharing knowledge and supporting cross-functional goals
What We Offer
  • A supportive and driven team where each client relationship is valued
  • A collaborative and growth-oriented culture with opportunities for career development
  • A hybrid working environment, with some in-office presence expected if based in Victoria

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