Customer Experience Specialist

7 days ago

Sydney, New South Wales, Australia Metricon Full time

About This Opportunity

We are seeking a highly motivated and customer-focused Sales Cadet to join our team at Metricon Homes. In this role, you will support our experienced New Home Advisors, gaining a deep understanding of the Metricon Sales Process and developing the skills needed to deliver exceptional customer experiences.

Key Responsibilities

  1. Assist the New Home Advisors in their daily tasks, including providing administrative support and helping to maintain the high standard of presentation of our display centres.
  2. Develop a deep understanding of the Metricon Sales Process, including the Sales Plan and general business rules.
  3. Deliver top-class Home Demonstrations to customers, showcasing the quality of our homes and building trust with potential buyers.
  4. Qualify and manage lead activity, setting prospect appointments and driving sales results.
  5. Provide customers with a first-class experience, exceeding their expectations and building loyalty.

About You

  • You are a motivated and driven individual with a passion for delivering exceptional customer experiences.
  • You possess excellent communication skills, with the ability to build strong relationships with customers and colleagues alike.
  • You are proactive and organised, with a keen eye for detail and the ability to multitask with ease.
  • You have a strong desire to learn and grow within the company, with a willingness to take on new challenges and responsibilities.

Benefits

  1. The opportunity to be part of a dynamic and supportive team environment.
  2. A competitive salary and salary package opportunities.
  3. Support from a management team that focuses on employee culture and wellbeing.
  4. A career with Australia's Number 1 New Home Builder for 8 years in a row.
  5. Ongoing learning and development opportunities to help refine your skills and reach your potential.
  6. Mentoring and genuine opportunities for role progression.
  7. Social, health, and wellness activities to ensure our team are happy, healthy, and connected.
  8. Exclusive access to building discounts, supplier/trade discounts, and retail discounts with big-name brands through our rewards platform.

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