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Customer Experience Resolution Specialist

2 weeks ago

Sydney, New South Wales, Australia Allianz Popular SL. Full time

About Allianz Popular SL.

We're a leading insurance and asset management brand, with a diverse workforce committed to securing the future for our people and customers.

At Allianz Popular SL., we promote an inclusive workplace where everyone feels valued and empowered to contribute their unique perspectives. Our culture of lifelong learning, development, and global mobility enables employees to grow and thrive in their careers.

We're proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. Join us in fostering an environment where everyone can reach their fullest potential and make a meaningful impact.

The Role

  1. We're seeking an experienced Customer Experience Resolution Specialist to join our team.
  2. You'll be responsible for resolving customer concerns in a timely, accurate and compliant manner, adhering to the General Insurance Code of Practice guidelines and Regulatory Guide 271.
  3. You'll handle various types of complaints, including investigating and remediating compliance and privacy breaches, while maintaining and monitoring our Complaint Management Systems.
  4. Through our High Care process, you'll support customers who experience vulnerabilities in a manner that provides them with the utmost care, respect, and support.
  5. You'll collaborate with stakeholders to identify areas of improvement to enhance processes and services.

Your Skills and Qualifications

  1. You have extensive experience working in a customer complaint environment.
  2. You possess resilience and passion to thrive in a fast-moving, challenging and customer-driven environment.
  3. You can plan and prioritise effectively, organise tasks and manage competing resources and demands.
  4. You have a high level of attention to detail.
  5. You excel in written and verbal communication skills to enable meaningful conversations with customers, while maintaining empathy and our customer values at all times.

Benefits and Perks

  1. Inclusive Culture: You'll join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day.
  2. Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
  3. Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
  4. Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program - own a piece of your employer.

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, and abilities are not only welcomed but valued for the perspectives and talents they bring to work.

Adjustments and Support

If you require any support and adjustments to participate equitably in our recruitment process, please contact us for a confidential conversation.