Customer Experience Manager

2 weeks ago


Brisbane, Queensland, Australia beBeeCustomerExperience Full time $65,000 - $85,000

Job Overview:

We are seeking a dedicated Customer Experience Manager to oversee the day-to-day operations of our Front Office.

Key Responsibilities:

  • Oversight of check-in/check-out processes and billing procedures.
  • Leadership of the Front Office team to ensure exceptional customer service.
  • Coordination with other departments for seamless operations.
  • Training and development of team members.
  • Upselling and loyalty engagement.
  • Compliance with safety, security, and quality standards.

Requirements:

  • Previous experience in a hotel Front Office management role.
  • Strong leadership, communication, and problem-solving skills.
  • Proficiency in hotel systems and software.
  • Able to work flexible hours including weekends and evenings.
  • Passion for delivering outstanding customer experiences.

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