Customer Activation Specialist

4 weeks ago

Noarlunga Centre, South Australia Workskil Australia Ltd Full time

About the Role

The Customer Activation Specialist will be responsible for developing and managing innovative activities to enhance customers' chances of securing sustainable employment. This role will partner with various stakeholders to establish a range of activities to meet customers' Activation Requirements.

The Specialist will support the Customer Activation Manager in identifying activities, creating schedules, and managing activity data. They will review report data to aid sites in their daily activation management of customers.

This challenging role will be a well-regarded opportunity, and we encourage you to submit your application.

About You

To be successful in this role, you will be able to:

  • Demonstrate high-level interpersonal skills;
  • Work effectively with a culturally diverse range of clients, employers, and staff;
  • Demonstrate strong skills in data entry, ability to use the Microsoft Office suite, and ability to type (minimum 30 words per minute);
  • Demonstrate ability to create employment pathway opportunities;
  • Demonstrate ability to read reports and use that data to identify performance and compliance issues;
  • Demonstrate ability to read, interpret, and apply corporate and operational policy and procedure work within a quality management system.

You will also be required to:

  • Hold a current driver's licence;
  • Have a minimum Certificate IV in Employment Services or Career Development and completed three selected WHS modules from the Certificate IV in WHS;
  • Have a minimum of 12 months' experience in Employment Services.

About Us

Workskil Australia is a national not-for-profit and charitable organisation, providing a range of employment, work experience, disability, youth, Indigenous, and community services across New South Wales, South Australia, Western Australia, and Victoria.

We promote a positive team culture where high performance can thrive. We value excellent customer service, integrity, and honesty in our employees. We look for employees who have a genuine passion for working with those in need, are results-focused, and can contribute to a strong team.

We work hard every day to:

  • Work with our customers to secure great long-term job opportunities;
  • Meet the labour needs of business and industry through quality recruitment services at no cost;
  • Assist businesses with diversifying their workforce;
  • Provide specialist employment and community services to people seeking work, including people with mental illness, injury, or disability and Indigenous Australians;
  • Deliver work experience projects to the community.

We strive to conduct our business with the highest degree of care, integrity, respect, honesty, and service. We believe that the care, respect, and high level of service we give to all of our customers is our key point of difference.

Remuneration

A competitive salary will be negotiated commensurate with skills and experience. As Workskil Australia is a public benevolent institution, we can also offer a portion of the salary through tax-effective salary packaging.

About Your Application

For your application, please include both a cover letter and resume. Your letter should set out why you are the appropriate candidate for the role. For ease of upload, we encourage you to combine these into one file as a PDF or Word document. Incomplete applications will not be considered.

We are actively looking to fill this role and reserve the right to shortlist and interview applicants whilst this advertisement is open. We are an inclusive, equal opportunity employer and welcome applications from Aboriginal and Torres Strait Islander people, applicants from culturally and linguistically diverse backgrounds, and applicants who have a disability.

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