Technical Leadership Opportunity

2 days ago

Sydney, New South Wales, Australia beBeeDesktop Full time $100,000 - $110,000

We are seeking an exceptional Desktop Support Team Lead to spearhead our team of desktop support engineers.

Job Description:

The ideal candidate will possess a minimum of 8 years of experience in EUC/Desktop Support leadership, with a strong focus on customer-centricity and ability to handle time-sensitive requests.

Main Responsibilities:

  • Lead a team of desktop support engineers, providing guidance and support to ensure effective and efficient delivery of technical support services.
  • Motivate and promote team happiness through ongoing professional development and training.
  • Foster a collaborative, results-driven, and supportive team culture that promotes knowledge sharing and continuous improvement.

EUC Operations/Management:

  • Oversee the day-to-day operations of the team, ensuring timely and quality delivery of technical support services.
  • Supervise dispatching, allocation & scheduling of tickets and workloads.
  • Assist in the management of technical toolsets and integrations.
  • Provide expertise and guidance as a technical escalation point for the Field Team.

Performance Monitoring, Reporting, and Documentation:

  • Establish performance metrics, analyze trends, and produce relevant reports using Confluence.
  • Identify opportunities for process improvements and contribute to the development of best practices.
  • Update documentation systems to ensure accuracy and currency of data.

Requirements:

  • A minimum of 8 years of relevant experience in EUC/Desktop Support leadership.
  • A customer-centric mindset with ability to handle time-sensitive requests.

Preferred Qualifications:

  • A sound understanding of SCCM and Intune.

About This Role:

  • This is an exciting opportunity to lead a high-performing team and drive business success.
  • You will be responsible for overseeing daily operations, supervising staff, and managing technical tools.
  • This role requires strong leadership skills, technical expertise, and excellent communication abilities.

What We Offer:

  • A dynamic work environment with opportunities for growth and development.
  • A competitive compensation package and benefits.

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