Product Enablement Specialist
1 week ago
We are seeking an accomplished professional to spearhead our product enablement initiatives and drive strategic growth.
This key role will oversee the development of in-product guidance, external documentation, and training materials, ensuring our customers and internal teams have the necessary resources to maximise the value of our SaaS solution.
The ideal candidate will possess a strong background in customer enablement, technical documentation, or product operations within the SaaS industry.
Main Responsibilities- Develop and execute our product enablement strategy to achieve business objectives
- Lead and mentor a team of professionals responsible for creating engaging content, training materials, and educational programs
- Oversee the creation, maintenance, and updates of in-product guidance, external documentation, and training materials to support customer success
- Collaborate with cross-functional teams, including product, sales, engineering, and customer success, to identify and address knowledge gaps
- Implement best practices in product operations to streamline processes, improve efficiency, and enhance the overall customer experience
- Analyse data to measure the impact of enablement initiatives and inform strategic decisions
- Proven experience in product enablement, product operations, or a related field within a SaaS organisation
- Strong leadership skills, with a proven track record of building and mentoring high-performing teams
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
- Deep understanding of SaaS products, customer education best practices, and industry trends
- Data-driven approach to decision making, with the ability to analyse complex information and draw meaningful insights
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