Unlock Your Potential as a Member Support Consultant

3 weeks ago


Adelaide, South Australia Good Life Health Clubs Full time

Goodlife Health Clubs offers a dynamic and rewarding career opportunity for skilled professionals to join our team as a Member Support Consultant.

About the Role

We are seeking an enthusiastic and customer-focused individual to play a key role in building and maintaining a thriving Goodlife Health Club membership base. As a Member Support Consultant, you will be responsible for interacting with prospective members, inspiring them to begin their wellness journey, and helping thousands of people achieve their fitness goals.

The ideal candidate will have excellent communication skills, a passion for delivering exceptional customer service, and the ability to work effectively in a fast-paced environment. You will be confident in your ability to proactively contribute to club sales budget, generate high-quality sales leads, and provide personalized interactions to create great member journeys.

Key Responsibilities
  • Proactively contribute to club sales budget through sales promotions and referrals campaigns
  • Generate and convert high-quality sales leads through community outreach, seeking referrals, and identifying new business opportunities
  • Achieve the required number of lead contacts via telephone to maximize sales opportunities
  • Provide sales presentations and tours to prospective members
  • Create great member journeys through positive and personalized interactions
  • Achieve successful outcomes to enquiries
  • Open and close the club as per the club roster
  • Active involvement in member retention programs to inspire members to continue their fitness journey
About You
  • Current First Aid & CPR certificates
  • Ability to build rapport with people from varied walks of life with a desire to help people succeed in their goals
  • The ability to solve problems and overcome obstacles
  • Outstanding communication abilities – able to listen, understand, empathize, and influence others
  • Tenacity with a natural drive to achieve individual targets and team goals
  • Customer-focused with a desire to achieve exceptional customer outcomes
What We Offer

A competitive package including an estimated salary of $60,000 - $80,000 per annum, super, and uncapped commission, plus a complimentary all-access Goodlife membership. Ongoing training and support to develop your customer service, sales, and leadership skills. Career opportunities with Fitness and Lifestyle Group, one of Asia-Pacific's largest diversified fitness groups.



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