Consulting Services Specialist
2 weeks ago
Welcome to MYOB
We are a leading business management platform dedicated to empowering enterprises across Australia and New Zealand. Originally rooted in finance and accounting software, we have evolved to offer a comprehensive suite of tools that enable our customers to Start, Survive, and Succeed in their business endeavors.
About Our Team
Our team is driven by customer needs, serving as the essential link between Sales, Technology, Product, and Marketing. We ensure that the voices of our SME and Enterprise customers are heard and integrated into our business strategies.
Role Purpose
The main objective of this position is to deliver consulting services that enhance customer success and promote the effective use of MYOB platforms. This involves collaborating with clients to assess, design, and implement tailored solutions that align with their business goals.
We are committed to providing high-quality services that not only meet but exceed customer expectations.
Key Responsibilities:
• Configure and deliver solutions according to the defined scope, ensuring optimal use of our platforms by customers.
• Conduct value-driven sessions with clients to support their ongoing growth and adaptation in business.
• Provide estimates for implementation efforts related to your functional area when necessary.
• Manage customer documentation sign-offs in accordance with project management methodologies.
• Oversee work orders from initiation to completion, ensuring high-quality and profitable engagements.
• Implement solutions with minimal defects and rework.
• Facilitate training for customer users to ensure they are proficient in the application and use of the solutions provided.
• Foster strong relationships with clients through effective communication and responsiveness.
• Identify opportunities to enhance customer experiences with our platforms and collaborate with the Customer Success team to address these.
• Work closely with the Customer Success and Support teams to ensure comprehensive understanding and resolution of any issues.
Candidate Profile:
• Extensive consulting experience in relevant functional areas, particularly in ERP solution delivery.
• Proven expertise in ERP, Payroll, or Workforce Management software implementation.
• Strong skills in coaching and training delivery to clients.
Our Culture & Benefits
At MYOB, we value collaboration and innovation. We provide a flexible work environment, financial support for home office setups, and initiatives aimed at promoting the well-being of our team members.
We encourage continuous learning through various training programs and conferences, and we offer a range of leave options to support our employees' diverse needs.
Join communities focused on 'Wellness', 'Belonging', and 'Sustainability' where you can contribute meaningfully. Enjoy access to exclusive discounts and benefits from leading retailers.
MYOB is proud to be an equal opportunity employer, championing diversity and inclusion. We encourage applications from all individuals, regardless of whether they meet every requirement. We believe in hiring individuals who will enhance our culture and contribute positively to our workplace.
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