IT Operations Specialist

3 days ago

Melbourne, Victoria, Australia beBeeTechnical Full time $85,000 - $95,000
Job Title

We are seeking a highly skilled and experienced IT professional to join our team.

The ideal candidate will have excellent communication skills, be self-motivated and able to prioritize tasks effectively.

Responsibilities:
  • Provide top-notch customer service skills with the ability to multitask and support end users.
  • Troubleshoot complex technical issues related to WMS, Windows OS, SQL Server, SSRS reports and third-party software.
  • Manage WMS environments and configuration migrations between environments.
  • Perform WMS data administration including user management, menu setup, zone creation and location mapping.
  • Modify and enhance reports using Dashboard, SSRS and Crystal Reports.
  • Design and implement enhancements to customer WMS environments.
  • Monitor SQL performance, optimize queries and indexes.
  • Interface with customers, IT teams, project leaders and vendors for support and implementation.
  • Identify and escalate technical issues with supporting data to ERP vendors or third parties.
  • Mentor and develop operations team members on WMS tools and processes.
Requirements:
  • Bachelor's degree in Computer Science or equivalent.
  • Strong communication, listening and relationship-building skills.
  • Self-motivated with the ability to prioritize tasks and manage workload.
  • Proficient in MS SQL, Oracle PL/SQL and familiar with IIS and stored procedures.
  • Exposure to JavaScript/TypeScript, C#, HTML, XML and OData.
  • Experience with Windows Server, Linux, virtualization and basic networking protocols (TCP/IP, HTTPS, SMTP, DNS).
  • Flexibility for rotational on-call support; supply chain knowledge is a plus.

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