Client Care Manager

2 weeks ago

Port Macquarie, New South Wales, Australia beBeeCaregiver Full time $70,000 - $85,000
">Job Opportunity">

As a Client Services Coordinator, you will play a vital role in ensuring the smooth management of daily care schedules for clients and caregivers across the region. This fast-paced and rewarding role requires strong organizational skills, effective communication, and attention to detail to deliver high-quality, person-centered care to older Australians.

This opportunity is ideal for individuals who thrive in dynamic environments, are highly organized, and possess excellent interpersonal skills. If you're passionate about making a positive impact on people's lives, we encourage you to apply.

  • 12-month fixed-term contract, 35 hours per week, with a close-knit supportive team
  • A rewarding career where you can make a meaningful difference in the lives of our clients and their families
  • Paid birthday day off, flexible working arrangements
Key Responsibilities:
  • Provide friendly, responsive support to everyone you connect with
  • Create, manage, and continuously update caregiver rosters to ensure consistent and effective coverage across all services
  • Respond swiftly to daily changes, proactively filling services due to cancellations or last-minute adjustments
  • Maintain clear, respectful communication with caregivers regarding their schedules, offering guidance and support to bridge the gap between remote and office-based work
  • Collaborate closely with clients and internal teams to ensure well-matched caregiver-client pairings that promote high-quality, person-centered care
  • Utilize scheduling software confidently to manage rosters and maintain accurate, up-to-date records
About You:
  • Rostering or scheduling experience, especially within aged care or community services, is highly valued
  • Strong organizational and time-management skills, with the ability to juggle multiple priorities and stay calm under pressure
  • Confidence managing a variety of tasks with efficiency and professionalism
  • Excellent communication and interpersonal skills, with a natural ability to build strong relationships with caregivers, clients, and stakeholders
  • A solutions-focused mindset, able to think on your feet and adapt quickly to changing circumstances
  • High attention to detail, ensuring accuracy across all aspects of scheduling and documentation

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