Product Development Manager

4 weeks ago

Brisbane, Queensland, Australia Great Southern Bank Full time

As a highly valued Product Manager – Home Loans at Great Southern Bank, you will play a vital role in delivering the Bank's strategy and purpose of helping all Australians own their home.

The Product Manager supports the Senior Manager, Home Loans in managing the overall strategy, product life cycle and development, financial metrics, risk elements, and vendor relationships for all existing and any future Home Loans products.

Specifically, your role will be supporting the Home Loan Product team with optimising the design, pricing, marketing, sales, operational processes and risk settings for our suite of home loan products to deliver customer-centric solutions that align to the Bank's strategy and add value to our customers' financial positions.

The Home Loans team sits within the Product team, under the Customer Office. The Product Manager reports into the Senior Manager and the Home Loans product team collaborates cross-functionally with other divisions of Great Southern Bank to deliver performance outcomes, manage risk, and improve the customer experience.

The role may be based in a hybrid environment with a minimum 60% office-based working expectation.

Key Responsibilities

  • Work closely with the Customer Experience, Digital, Marketing and Credit Risk teams to develop customer-focused products, propositions and credit policies.
  • Collaborate with distribution and retention teams to ensure disciplined margin management to achieve growth and profitability objectives.
  • Manage pricing requests via the Pricing Inbox to ensure we balance growth and revenue outcomes both from an acquisition and retention perspective.
  • Review existing products and play a key role in customer value/change initiatives to deliver enhancements to the Bank's Home Loan suite to ensure optimal value to customers.
  • Manage all risks, incidents, issues and controls associated with our products and processes.

Requirements

  • 5+ years' experience in a Banking, Home Loans or Product Management Role.
  • Relevant tertiary qualifications in Marketing, Business, Economics or Finance.
  • Good verbal and written communication skills with the ability to communicate effectively at all levels and across different audiences.
  • Research and analytical skills with the ability to manipulate, interpret and draw conclusions from complex sets of data.

Benefits

  • Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching.
  • Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre and the flexibility to work from home two days a week.
  • Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more.

Why Great Southern Bank?

At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging and are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers.

We support and promote an inclusive culture through flexible ways of working, collaboration, and fair and equitable decision making that empowers our people to be at their best every day.

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