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Customer Experience Leader
3 weeks ago
We are seeking a highly skilled Concierge to lead our team and provide exceptional guest experiences. As a key member of our hotel operations, you will be responsible for ensuring the daily activities of the Concierge desk and Porte-Cochere run smoothly and efficiently.
Your primary focus will be on delivering outstanding service to our guests, responding promptly to their queries, and resolving any issues that may arise. You will also supervise and guide the Porter Valet team to maximize productivity and ensure the highest standards of service are achieved.
In addition to your leadership responsibilities, you will assist the Chief Concierge in maintaining the highest standards of service and creating a positive work environment that drives motivation, builds morale, and fosters teamwork.
Key Responsibilities:- Lead the Concierge desk and Porte-Cochere to ensure efficient daily operations
- Supervise and guide the Porter Valet team to maximize productivity
- Assist the Chief Concierge in maintaining high service standards
- Passion for delivering exceptional guest experiences
- Leadership experience with the ability to motivate and engage teams
- Knowledge of hotel check-in systems (Opera highly regarded)
- Excellent verbal and written communication skills
- Complimentary meals on site, including hot meals, sandwich bar, and more
- Uniform laundered and ready for you daily
- Discounted parking available
- Five weeks of paid Annual Leave for shift workers
- Up to 30% discounts across award-winning restaurants and accommodation
- Lifestyle discounts, including gym memberships, retail discounts, and dry-cleaning services
- Industry Award hourly rates and penalty rates for nights, weekends, and public holidays
We are committed to creating a diverse, equitable, and inclusive workplace that contributes to exceptional experiences for our guests, a great place to work for our team members, and positive outcomes for our communities. We believe in authenticity that embodies our Company values: Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.
We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities. We recognize the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer flexible working options to find a balance between work and life that's right for each team member.
We have been recognized as a WGEA Employer of Citation for Gender Equality and a 2025 Platinum Employer by the Australian Workplace Equality Index (AWEI).
