Key Operations Leadership Role

3 days ago

Brisbane, Queensland, Australia beBeeLeadership Full time $100,000 - $125,000
Key Operations Leadership Role

This is an exciting opportunity to join a leading franchise business as an Area Manager, overseeing the operations of our Queensland-based stores. As a key member of the team, you will be responsible for driving sales growth, improving customer experience, and enhancing store performance.

Job Description:

The successful candidate will be responsible for managing the day-to-day operations of our stores, including:

  • Delivering effective store visits to build strong relationships with Franchise Partners
  • Developing quality Operations Plans to improve customer experience, team member experience, sales, standards, and profitability
  • Supporting new store openings and new Franchisees with post-orientation training and business coaching
  • Conducting in-store customer service training and product knowledge training
  • Liaising with franchisees to execute marketing initiatives and encourage appropriate investment
  • Scheduling and driving TML meeting process
  • Allocating time to effectively target, support, and coach Franchisees in underperforming stores to immediately correct performance gap areas
  • Analysing the financial performance of every store within the area, using the Profit and Loss Statement to benchmark store performance and coach Franchisees towards better cost control, particularly focusing on the cost of labour and cost of goods
  • Conducting and completing various reports and audits – cake assured compliance, figure 8 report, friend of the brand report, council report, mystery shopper compliance, wholesale merchandising report, sales report & business reviews
  • Ensuring successful implementation of any rectification/new store/resettlement work programs
  • Escalating ongoing performance compliance matters with proposed solutions to Senior Operations Management for review and direction
  • Ensuring aggregator/on-line sales compliance
  • Facilitating wholesale sales growth for franchisees willing to drive additional revenue for their stores

Required Skills and Qualifications:

We are looking for an emerging Operations leader who can translate business needs into real results. The ideal candidate will have:

  • Experience in food and beverage operations (beneficial but not essential)
  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving skills
  • Ability to work effectively in a fast-paced environment
  • Knowledge of Microsoft Suite of software

Benefits:

This role offers a competitive salary package and a fully maintained vehicle for the right candidate. In addition, we offer:

  • Opportunities for career advancement and professional growth
  • A dynamic and supportive work environment
  • Competitive salary and benefits package

Others:

If you are a motivated and results-driven individual with a passion for operations leadership, we encourage you to apply for this exciting opportunity.

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