Heavy Duty Customer Service Specialist

2 weeks ago

Brisbane, Queensland, Australia beBeeCommunication Full time $60,000 - $90,000
Job Opportunity

Position Title: Parts Interpreter

Job Overview:

The successful candidate will provide customer service support to dealers and branches for technical inquiries on engine, transmission, and chassis parts. They will also collaborate with OEM partners to resolve unresolved technical queries and work with internal departments on vendor availability, new part numbers, and tracking orders.

Key Responsibilities:
  • Provide customer service support to dealers/branches for technical inquiries on engine, transmission, and chassis parts.
  • Collaborate with OEM partners to resolve unresolved technical queries.
  • Work with internal departments on vendor availability, new part numbers, and tracking orders.
  • Coordinate with PDC staff on order amendments, shipment timelines, and report issues or concerns.
  • Implement standardised answers for FAQs and utilize the CRM database.
  • Build strong relationships with customers to ensure ongoing business and the use of genuine parts.
Requirements:
  • Parts Interpreter experience within similar industry.
  • Knowledge of heavy-duty truck, heavy-duty engine, parts and machinery.
  • Excellent communication skills, written and verbal.
  • Attention to detail with the ability to work unsupervised in a fast-paced environment.
  • Willingness and ability to work with computer operating systems (IDS, ERA and CRM).
  • Full Australian working rights.

Ideal Candidate Profile:

The ideal candidate will have excellent communication and interpersonal skills, with the ability to work in a fast-paced environment. They should be able to build strong relationships with customers and provide high-quality customer service support.

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