Operations Management Role
5 days ago
We are seeking an experienced Operations Manager to join our team. As a key member of our organization, you will be responsible for overseeing the day-to-day operations of our customer contact centre.
- Responsible for running the operations and implementing process improvements of the customer contact centre.
- Plan and monitor contact centre activities.
- Analyse and measure the effectiveness of existing processes and develop sustainable and quantifiable process improvements.
- Develop contact centre staff through continuous review, feedback, and on-the-job training.
- Vendor relationship management.
Required Skills and Qualifications:
- Private Health Insurance experience.
- Experience in HAMBS, e5 and Salesforce preferred.
- Previous leadership experience in a Service Contact Centre.
- Experience working in a time demanding and process driven environment.
- Sound verbal and written communication skills.
- Experienced in MS Office Tools.
Benefits:
- Career development through internal mobility opportunities.
- Access our training and development to build on your current skills.
- Work for a business helping millions of people and make a difference to someone's life every day.
- Enjoy wonderful Health and Wellbeing initiatives that support you.
- Work with supportive and inclusive managers.
AIA is different. Are you?
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