Performance Manager

5 days ago

Sydney, New South Wales, Australia Suncorp Group Full time
Role Overview

We are seeking an experienced Performance Manager to join our team at Suncorp Group. This is a full-time, 12-month contract role based in Sydney, Melbourne, or Brisbane.

About the Role:

The successful candidate will be responsible for managing our supply chain through effective monitoring, driving accountability, and leading strategic partnerships to deliver quality outcomes for our customers and alignment to our purpose.

Main Responsibilities:
  • Establish and maintain strong relationships with specialist suppliers, acting as the primary contact point for key external stakeholders.
  • Manage supplier cost, timeliness, customer, quality, and operational results, leveraging the Performance Framework to identify and drive improvements.
  • Provide recommendations to develop existing frameworks to uplift the Home Claims strategy for end-to-end supply-chain management.
  • Drive adherence of Governance and Control Frameworks, ensuring appropriate data security, WHS, external conduct, and disaster recovery policies are in place.
  • Ensure suppliers and internal teams are operating in alignment with contract terms and conditions, including managing enforcement action and dispute resolution where required.
  • Lead the delivery of supplier risk assessments and audit activities, including the facilitation of audit meetings, the review of outcomes, and provision of advice.
  • Contribute to driving team and broader Home Claims priorities through the identification and leadership of program of work initiatives.
  • Develop supplier capability through coaching and training (Governance Frameworks, Code of Practice, vulnerable customers, contractual expectations, PDS refreshers, process and system changes, etc).
  • Support the Event Response Plan through management of supplier capacity, promoting alignment to procedures, and providing ad-hoc performance coaching where required.
  • Engage a wide variety of internal stakeholders, including Legal, Risk, Technology, Assessing, Claims, and Data teams.
  • Advocate the deployment of change and technology implementation across the supply chain, including delivery of effective communications to suppliers and impacted teams.
  • Provide specialist support to Claims Procurement in the negotiation of contracts and pricing during supplier renewals, onboarding, and benchmarking activities.
  • Identify opportunities to refine the specialist supply chain panel, providing improved fulfilment options to customers.
  • Leverage data to summarise share insights and deliver actionable recommendations to streamline claims processes, improve supplier performance, and service delivery.
About You

To be successful in this role, you will have:

  • Qualifications or experience within one or more of the following professions: Construction, Restoration, Engineering, Legal, Finance, Procurement, Risk, Data Analytics, or Project Management.
  • Minimum 5 years insurance industry experience, preferably in claims.
  • Minimum 2 years supply chain or supply management experience.
  • An understanding of supply chain principles and best practice.
  • IICRC Restoration Certification qualifications would be highly regarded.
What We Can Offer You

We offer a range of benefits, including:

  • A competitive salary of $120,000 - $150,000 per annum.
  • Flexible working arrangements, including flexible start and finish times, compressed hours, and remote work options.
  • Ongoing study support and career development programs.
  • Access to our employee assistance program, including counseling services and financial planning tools.
  • Paid parental leave, secondary carer parental leave, and unlimited paid emergency response leave.

We are committed to creating a diverse and inclusive workplace culture that reflects the communities we serve. If you are passionate about delivering exceptional results and making a difference in people's lives, we encourage you to apply.

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