Key Operations Support Role
7 days ago
We are seeking a highly skilled Operations Support Specialist to join our team.
Main Responsibilities- To investigate and resolve collection activities, provide support for fraud investigations, and minimize business losses.
- To handle customer complaints in accordance with global policy and relevant regional regulations.
- To liaise with Financial Counsellors and authorized third parties to ensure vulnerable customers receive necessary assistance.
- To assist customers affected by fraud by gathering relevant information, analyzing case data, determining appropriate actions, and reporting fraudulent activities.
- To prepare and submit Unusual Activity Reports (UARs) to the Anti-Money Laundering (AML) Team to fulfill AUSTRAC requirements.
- To manage transaction dispute cases, coordinating as needed with internal teams to reach prompt resolutions.
- Excellent verbal and written communication skills, including professionalism over phone.
- Strong organizational and time management capabilities, with a keen eye for detail.
- Independent analytical and problem-solving skills.
- Ability to effectively multitask and perform well in a high-volume, fast-paced environment.
- Solid experience managing individual workloads and case queues.
- Customer-centric mindset, demonstrated by ability to build trust, competence, and rapport.
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