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IT Operations Specialist

2 months ago


Adelaide, South Australia BHP Full time
About the Role

We are seeking an experienced IT Support Technician to join our team at Prominent Hill, a copper-gold mine in South Australia. As a key member of our IT team, you will be responsible for resolving IT issues quickly and efficiently, while delivering quality IT support across our business units.

Key Responsibilities:

  • Support, maintain, develop, and deliver quality ICT support.
  • Maintain ICT desktop systems, products, and services in line with Prominent Hill business unit expectations.
  • Support the development and delivery of ICT desktop systems-based products and services that support the effective daily operations of BHP and strategic positioning of the Prominent Hill business units.
  • Assist Prominent Hill business units in the application of ICT desktop systems for business transformation and improvement.
  • Support the resolution of customer ICT desktop system issues within agreed timeframes.
  • Liaise with ICT staff and contractors to ensure Prominent Hill ICT desktop systems requirements and issues are understood and actioned appropriately.
  • Assist local business units in the effective use of ICT systems-related assets.
  • Ensure routine network and server maintenance is completed according to scheduled requirements.
  • Identify opportunities to enhance existing ICT desktop and associated products and services operations to optimise efficiency and effectiveness.
  • Ensure business data and backups are kept safe, backed up and restored if required.

About You

We are looking for a skilled and experienced IT professional who possesses the following qualifications and skills:

  • Tertiary qualifications in Information Technology, Business, Computer Science, or equivalent.
  • At least 3+ years' experience in supporting significant ICT desktop systems, including the development and enhancement of these technologies and systems.
  • Analytical and problem-solving skills, and ability to identify dependencies between scheduled tasks and activities.
  • Previous experience and understanding of ICT operations and service, problem, event, and change management.
  • Demonstrated knowledge of ICT Service strategies and lifecycle plans.
  • Basic understanding of ICT system development, enhancement and support policies and processes, including system development methodologies.
  • Previous experience with Windows Server Network support administration (DNS, DHCP, WINS), Windows OS patching and Microsoft Office suite.
  • General understanding of ICT/OT services for mine dispatching systems - Leica Jigsaw and/or Modular Mining, and other related mining systems.
  • Well-developed time management and prioritisation skills, with high attention to detail, excellent communication skills.
  • Proven experience with ability to adjust or change to best meet the needs of the situation or environment to deliver upon project outcomes.
  • Ability to exercise sound reasoning to analyse information and data, make decisions and overcome problems to achieve positive outcomes.
  • Demonstrated experience at establishing and maintaining productive relationships and working collaboratively to achieve results.

About Our Process

At BHP, we are committed to employing individuals who align with the BHP Charter Values and meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate applicants suitability for a role including police / criminal background checks, medical, drug and alcohol testing, due diligence checks, right to work checks, and/or reference checks.

Supporting a Diverse Workforce

We know that we are strengthened by diversity. We are an Equal Opportunity employer that is committed to making BHP a safe and inclusive workplace where everyone can thrive and be at their best every day. We are focused on creating a workforce that's more diverse and represents the communities where we work and live, providing a work environment in which everyone is included, treated fairly and with respect.