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Executive Director of Operations

2 months ago

Melbourne, Victoria, Australia Frontline Hospitality Full time
About the Role

We are seeking an experienced General Manager to lead our team at Frontline Hospitality in Swan Hill. As a key member of our leadership team, you will be responsible for driving business growth, fostering a strong community presence, and delivering exceptional customer experiences.

Key Responsibilities
  • Drive Front of House Operations: Ensure excellence in customer and employee experience across our multi-faceted venue.
  • Leadership: Lead, motivate, and mentor up to 20 direct reports to foster a cohesive and productive team.
  • Policy Implementation: Introduce and refine policies and procedures to enhance business growth.
  • Financial Oversight: Forecast and report on profit and loss across diverse revenue streams, including bar, functions/events, entertainment, gaming, and wagering.
  • Event Collaboration: Work closely with key team members to develop and implement special programs and events.
  • Community Engagement: Foster positive relationships with local community and social clubs.
  • Project Management: Oversee maintenance projects and develop new concepts to keep the venue fresh and appealing.
Requirements
  • Strong back-of-house to front-of-house operational experience.
  • Strong financial acumen, with experience in budgeting, forecasting, and P&L management.
  • Excellent leadership skills with the ability to inspire and manage a diverse team.
  • Exceptional communication and interpersonal skills, with a focus on member and guest satisfaction.
  • Minimum 5 years in key leadership roles within the hospitality industry.
  • Current Victorian Gaming Licence, RSA Certificate.
  • Ability to be a nominee for both the Liquor Licence and the Gaming Venue Operators Licence.
  • Current Driver's Licence.