Customer Experience Visionary Lead
4 weeks ago
We are seeking an experienced and dynamic individual to join our team as a Service Design Lead. This is a fantastic opportunity for someone who is passionate about customer experience and design thinking to lead a team of Service Designers in creating innovative solutions that meet the needs of our customers.
The successful candidate will have a strong background in service design, experience in leading teams, and excellent communication skills. They will be responsible for managing and evolving the team of Service Designers to apply a range of methodologies and tools to identify, measure, and resolve customer needs and pain points across the end-to-end customer lifecycle.
This role requires a deep understanding of customer experience and a passion for designing solutions that meet customer needs. If you have a strong track record in service design and leadership, we encourage you to apply for this exciting opportunity.
About the Role
- Lead a team of Service Designers to create innovative solutions that meet customer needs.
- Manage and evolve the team of Service Designers to apply a range of methodologies and tools.
- Collaborate with cross-functional teams to embed customer experience best practice in product and service development.
- Develop and champion a CX framework to drive customer-centric decision making.
About You
- 3 years of experience leading a Service Design or CX oriented team.
- Strong communication and facilitation skills across large cross-functional teams.
- Experience in shaping CX frameworks and design approaches to suit business needs.
- Certified in Design Thinking or HCD.
- Degree qualified in business or marketing.
Benefits and Perks
- Competitive salary range: AU$120,000 - AU$160,000 per annum, depending on experience.
- Flexible hybrid way of working (from home and office).
- 'Stay Connected Mobile' – Access to a free mobile plan.
- 'Stay Connected NBN' – Access to a free NBN 100 plan.
- 'Your Leave' - an additional 4 days of leave to be used whenever you like - every year.
- Access to TPG Learning Hub platform and internal development opportunities.
- Access to Corporate Partner Discounts.
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