Customer Service Liaison
2 weeks ago
We have a Customer Service Liaison opportunity available to join our team. We are seeking an experienced professional who can provide complete customer service on the phone or via email regarding products and services we offer.
Key Responsibilities:- Answer all phone calls and emails in a professional and friendly manner.
- Obtain and evaluate all relevant information to handle product and service enquiries.
- Provide pricing and delivery information.
- Process orders promptly and accurately in line with company policy and procedures.
- Ensure any follow-up action for customers is organised to meet deadlines.
- Communicate and coordinate with other departments to ensure effective customer service.
- Handle complaints and problems from all customers and refer major problems to the appropriate person.
- Respond to recalled product, technical, and order enquiries in order to maximise sales outcomes.
- Enter orders into the ERP system and maintain accurate records.
- Check and raise credits from customers.
- Negotiate delivery dates for specials or out-of-stock goods with production planning, keep track of delivery dates, and alert the appropriate sales staff of any problems.
- Make outbound calls to customers regarding order processing issues or concerns such as back orders or pricing discrepancies (record details of outbound calls).
- Assist the National Customer Service Manager and Manager, Customer Assurance with any coordination or administration activities.
- Two to three years' experience in a customer service role or a similar position.
- Excellent communication skills, both written and oral.
- Ability to learn technical knowledge of Hager products.
- Ability to maturely deal with customer complaints in a calm and professional manner.
- Strong customer-orientation and service-thinking.
- Independent way of working.
- Ability to communicate effectively with internal and external stakeholders.
- Personalized onboarding experience program designed to make your first days smooth.
- Opportunities to learn and grow through our training programs.
- Internal career opportunities, over 25% of our recruitments are through internal mobility.
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