Senior Enterprise Systems Specialist

5 days ago

Adelaide, South Australia beBeeApplication Full time $100,000 - $160,000

Enterprise Applications Support Role

About the Position

This hands-on role involves supporting and maintaining enterprise applications—both proprietary and third-party—while working closely with clients, vendors, and internal stakeholders to deliver exceptional support services.

You will actively contribute to technical problem-solving, incident management, change implementation, and knowledge sharing.

  • Provide Level 2 support for proprietary and third-party enterprise applications, including legacy systems
  • Troubleshoot and resolve complex technical issues in line with Service Level Agreements (SLAs)
  • Support and maintain applications developed in Visual Basic 6 and databases built using Microsoft Access
  • Manage incidents, problems, and service requests using ITIL-aligned processes
  • Plan and execute application changes, patches, and deployments
  • Collaborate with internal teams, external vendors, and clients to ensure seamless support delivery
  • Maintain and contribute to the Incident Quality Register and the Application Support Knowledge Base
  • Participate in an on-call support roster and perform out-of-hours maintenance activities as required
  • Assist with onboarding and training of new team members
  • Actively engage in cross-skilling initiatives and promote knowledge sharing within the team
Key Responsibilities

The successful candidate will bring strong analytical skills, effective time management, and a passion for continuous improvement.

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